Call Centre Agent

eThekwini Municipality

As a Call Centre Agent, you will handle customer requests and complaints, ensuring accurate information is processed and relayed regarding eThekwini Electricity services.

Last checked on July 6, 2026. We may earn a commission when you click through.

✓ Engaging work environment ✓ Opportunities for professional growth ✓ Direct impact on customer satisfaction

This listing may have expired or is no longer available. Information shown may be outdated.

Call Centre Agent

eThekwini Municipality

Updated 2 months ago

Apply now →

You'll be redirected to za.talent.com

Durban Full-Time

This position offers a solid opportunity for professionals looking to engage directly with the public. However, it may not suit those who prefer more behind-the-scenes roles.

About this role

As a Call Centre Agent, you will handle customer requests and complaints, ensuring accurate information is processed and relayed regarding eThekwini Electricity services.

About the Company

eThekwini Municipality provides essential municipal services in the eThekwini region, focusing on electricity supply and infrastructure.

Key Highlights

✓ Full-time position in a dynamic environment
✓ Direct interaction with customers on service issues
✓ Involvement in continuous improvement initiatives
✓ Support for various customer inquiries and complaints

💡 Honest Take: This role is suitable for those who excel in customer service and enjoy problem-solving in a fast-paced environment.

Pros

✓ Engaging work environment
✓ Opportunities for professional growth
✓ Direct impact on customer satisfaction

Cons

✗ High-pressure situations with customer complaints
✗ Limited salary transparency
✗ Not remote-friendly

Best For: Ideal for those with experience in call centre environments or customer-facing roles.

Watch Out: Be prepared for a demanding role that requires managing multiple customer interactions efficiently.

Apply for this position →

You'll be redirected to za.talent.com

What Customers Say

Workers appreciate the dynamic environment but note the challenges in managing high volumes of customer complaints.

Expert Review

In this role, customer interaction is key, with responsibilities centring on service interruption processes. Handling complaints and requests effectively is crucial for success. The company prioritises continuous improvement, which benefits both staff and customers.

The position demands the ability to process information swiftly using specific software, which may present a learning curve for new hires. the lack of transparency regarding salary can be a concern for potential applicants.

Customer service experience is a significant asset, as agents need to navigate challenging conversations while providing accurate information about eThekwini Electricity regulations and services. According to eThekwini Municipality's page, the role is critical in maintaining public trust and satisfaction through effective communication.