Consultant, Retentions

Standard Bank Group

The Consultant, Retentions role focuses on providing exceptional service to customers and retaining cancellation requests through various product offerings.

Last checked on September 7, 2026. We may earn a commission when you click through.

✓ Valuable experience in customer service ✓ Opportunity to work for a reputable company ✓ Supportive team environment

Consultant, Retentions

Standard Bank Group

Updated 9 days ago

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Roodepoort

This position suits those who excel in customer service and can handle pressure. While the role offers valuable experience in a reputable company, the stress of retention targets may not be ideal for everyone.

About this role

The Consultant, Retentions role focuses on providing exceptional service to customers and retaining cancellation requests through various product offerings.

About the Company

Standard Bank Group is one of South Africa's largest financial services groups, offering a range of banking and investment solutions.

Key Highlights

✓ High level of customer service via phone and correspondence
✓ Focus on retaining cancellations with product benefits
✓ Opportunity to work in a supportive team environment

💡 Honest Take: Expect a high-pressure environment where meeting retention targets is crucial. The role may involve challenging conversations with customers looking to cancel their services, which can be stressful. Prepare for performance metrics that could impact job security.

Pros

✓ Valuable experience in customer service
✓ Opportunity to work for a reputable company
✓ Supportive team environment

Cons

✗ High pressure to meet retention targets
✗ Challenging customer interactions
✗ Limited salary information available

Best For: Ideal for those comfortable in high-pressure situations who enjoy problem-solving and customer interaction.

Watch Out: The role requires consistently meeting performance metrics, which can be stressful for some employees.

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What Customers Say

Employees appreciate the supportive team environment but highlight the pressure of achieving retention goals.

Expert Review

The Consultant, Retentions position at Standard Bank Group places a strong emphasis on retaining customers, which can be both rewarding and demanding. The job requires you to navigate cancellation requests skillfully, using various product advantages to keep clients engaged. Those adept in persuasive communication may thrive here.

While the role in customer service, potential candidates should be aware that it comes with significant pressure to meet retention targets. The environment can be fast-paced, and interactions with customers looking to cancel their services can be challenging. This pressure may not suit everyone, especially those who prefer a more laid-back work atmosphere.

Customer service representatives have noted the supportive culture within the team, which can help alleviate some of the stress. However, without disclosed salary ranges, it’s difficult to gauge the financial incentive compared to the demands of the role. For those looking to build a career in banking, this position provides valuable experience, but it is essential to weigh the stress factors against personal work style and preferences.