Key Responsibilities: Assist business travellers with new bookings, itinerary changes, cancellations, and emergencies using Travel port ,Sabre or Amadeus. Deliver a smooth and hassle-free travel experience by proactively resolving customer concerns related to reservations, billing, changes, or delays. Maintain and strengthen relationships with travel suppliers and partners (airlines, hotels, car rentals) to ensure superior service delivery. Communicate clearly and professionally via phone, email, and text to assist customers across all stages of their journey. Investigate and resolve complex inquiries by utilising appropriate GDS tools, internal systems, and supplier support channels. Work collaboratively with internal teams to resolve pre-, post-, and on-trip issues. Meet or exceed service quality, response time, and customer satisfaction goals. Required Skills & Experience: Minimum 1 year of hands-on experience with Sabre or Amadeus GDS (ticketing, reissues, cancellations, etc.). Excellent communication and problem-solving skills. Ability to handle high-pressure situations calmly and effectively. Comfortable working independently and remotely. Strong attention to detail with a customer-first mindset. Additional Requirements: Must be available for remote work with reliable internet access. Must be able to work US timezone hours (night shift IST). Ready to join immediately or within short notice.