Senior Customer Service Ops Lead - Remote

Pearl

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

Last checked on May 10, 2026. We may earn a commission when you click through.

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Senior Customer Service Ops Lead - Remote

Pearl

Updated 4 months ago
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You'll be redirected to adzuna.co.za

Cape Town Remote 400–500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment.

This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a direct-to-consumer wellness company focused on enhancing customer experiences through AI-driven solutions.

Key Highlights

  • ✓ Lead and scale customer support operations remotely.
  • ✓ Implement processes to boost efficiency.
  • ✓ Work closely with teams to utilize customer insights.
  • ✓ Ideal for candidates with e-commerce support experience.
  • ✓ Competitive salary range between €400K–€500K a year.

💡 Honest Take: This role is suited for experienced professionals comfortable in a startup environment. The competitive salary reflects the responsibility, but dynamic work conditions may present challenges.

Apply for this position →

You'll be redirected to adzuna.co.za

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