Senior Customer Service Lead & Trainer
Pavago
Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Service Lead & Trainer
Pavago
Updated 24 days agoYou'll be redirected to adzuna.co.za
About this role
Pavago is a company focused on delivering exceptional customer service to U.S.-based clients through a remote team.
About the Company
Pavago is a company focused on delivering strong customer service support to U.S.-based clients through a remote team.
Key Highlights
- ✓ Full-time remote position aligning with U.S. business hours.
- ✓ Lead and manage a team of offshore customer service agents.
- ✓ Onboard and train new hires, ensuring service quality.
- ✓ Monitor KPIs and provide regular coaching for performance improvement.
- ✓ Handle escalations and complex customer interactions.
💡 Honest Take: This position offers the flexibility of remote work but requires commitment to U.S. hours, which can disrupt local routines.
You'll be redirected to adzuna.co.za
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