Inbound Customer Service Advisor

Concentrix

Join Concentrix as a Customer Support Advisor for Primark, working hybrid with 2 days in Belfast and 3 from home. Competitive pay at £12.25 per hour.

Last checked on May 29, 2026. We may earn a commission when you click through.

If you're looking for a flexible role in customer service, this position at Concentrix offers a solid pay rate and benefits.

✓ Hybrid working arrangement ✓ Good pay rate ✓ Comprehensive benefits package

Inbound Customer Service Advisor

Concentrix

Updated 1 day ago

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eMakhazeni Hybrid Full–Time

If you're looking for a flexible role in customer service, this position at Concentrix offers a solid pay rate and benefits.

About this role

The Inbound Customer Service Advisor role at Concentrix offers a hybrid work model and competitive pay, ideal for fashion enthusiasts.

About the Company

Concentrix is a global leader in technology and services, providing integrated solutions for top brands worldwide.

Key Highlights

✓ Hybrid work model: 2 days in office, 3 days remote
✓ Competitive hourly rate of £12.25
✓ Full-time, permanent contract with 40 hours/week
✓ Comprehensive employee benefits including healthcare coverage
✓ Discounts on lifestyle services and employee stock options

💡 Honest Take: This role is ideal for retail enthusiasts who enjoy working from home but requires a commitment to customer service.

Pros

✓ Hybrid working arrangement
✓ Good pay rate
✓ Comprehensive benefits package
✓ Supportive work environment
✓ Opportunity to work with a major retail brand

Cons

✗ Requires strong customer service skills
✗ Rotating shifts may not suit everyone
✗ Office attendance is mandatory on certain days
✗ Entry-level position might not appeal to experienced workers
✗ Limited career progression opportunities

Best For: Ideal for individuals passionate about fashion and customer interaction, particularly those with retail experience.

Watch Out: Be prepared for the demands of customer service; it can be challenging during peak shopping times.

Apply for this position →

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What Customers Say

Employees appreciate the flexible working arrangements and supportive team atmosphere, though some find the customer service demands challenging.

Expert Review

This Customer Support Advisor position at Concentrix offers a hybrid setup, allowing you to balance work between home and the office. With a pay rate of £12.25 per hour, it's competitive for the sector. The job is full-time, requiring 40 hours per week, which can be a significant commitment for some.

You’ll be part of the Primark team, meaning you should be ready for retail-related inquiries. The company’s benefits are noteworthy, including 28 days of paid holiday, healthcare coverage, and discounts on various services. This can help offset the demands of the role.

While the role is suitable for entry-level candidates, seasoned professionals might find it less appealing due to limited advancement. The mandatory office days can also be a drawback for those preferring full remote work. Overall, if you enjoy customer interaction and fashion, this could be a great fit. For more details, check out the official listing on LinkedIn: Concentrix.