Customer Service Representative

Sharecare

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its...

Last checked on May 25, 2026. We may earn a commission when you click through.

Overall, this position offers a solid pay rate and flexibility, but the workload can be demanding.

✓ Flexible work-from-home setup ✓ Good hourly rate of $20 ✓ Opportunity to help people manage their healthcare

Customer Service Representative

Sharecare

Updated 6 days ago

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Anywhere Remote Full-Time

Overall, this position offers a solid pay rate and flexibility, but the workload can be demanding.

About this role

This remote Customer Service Representative position at Sharecare offers a competitive hourly rate and the chance to work in the healthcare field.

About the Company

Sharecare is a digital healthcare company focused on improving care quality and reducing costs through tech-enabled services and AI insights.

Key Highlights

✓ 100% remote work environment
✓ Competitive pay at $20 per hour
✓ Engage with various stakeholders in healthcare
✓ Support users in managing their health and well-being
✓ Comprehensive training provided

💡 Honest Take: This job is great for those who want to work from home while making a difference in healthcare, but be prepared for busy shifts.

Pros

✓ Flexible work-from-home setup
✓ Good hourly rate of $20
✓ Opportunity to help people manage their healthcare
✓ Supportive training and resources
✓ Engaging work environment

Cons

✗ Potentially high call volumes
✗ Can be stressful during peak times
✗ Limited opportunities for advancement
✗ Requires strong communication skills
✗ May involve irregular hours

Best For: Ideal for those who thrive in fast-paced environments and enjoy helping others navigate health-related challenges.

Watch Out: Be ready for busy shifts that can lead to burnout if you're not prepared for high call volumes.

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What Customers Say

Workers appreciate the remote setup and training, but many mention the stressful nature of managing high call volumes.

Expert Review

If you're looking for remote work in customer service, Sharecare's Customer Service Representative position could be a fit. The $20 per hour pay is competitive, especially for remote jobs. Employees often report a supportive training environment, which is a plus for newcomers.

However, the job can be intense during peak hours, with high call volumes leading to potential stress. This isn't a role for someone looking for a laid-back workday.

Sharecare’s platform offers various services, meaning representatives engage with diverse healthcare stakeholders, making each day different. If you enjoy variety and helping others, this could be rewarding.

Keep in mind that advancement options may be limited, so if growth is what you're after, you might hit a ceiling here. According to Sharecare's page, this position is designed for those who can balance customer needs with the demands of a busy healthcare environment.