Level 2 Service Desk Analyst

Helia

Join Helia, Australia's first Lenders Mortgage Insurance provider, as a Level 2 Service Desk Analyst in Sydney.

Last checked on September 8, 2026. We may earn a commission when you click through.

✓ Career advancement opportunities ✓ Work with a renowned company ✓ Dynamic work environment

Level 2 Service Desk Analyst

Helia

Updated 1 day ago

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New South Wales

This position is ideal for tech-savvy individuals looking to establish a career in IT support within a reputable company. However, the lack of disclosed salary could be a drawback for some candidates.

About this role

Join Helia, Australia's first Lenders Mortgage Insurance provider, as a Level 2 Service Desk Analyst in Sydney.

About the Company

Helia is a pioneering Lenders Mortgage Insurance provider in Australia, focused on delivering innovative solutions in the mortgage sector.

Key Highlights

✓ Opportunity for career growth in IT support
✓ Work with a leading mortgage insurance provider
✓ Located in vibrant Sydney

💡 Honest Take: The role promises growth, but expect a fast-paced environment where you may juggle multiple tasks. Training may be minimal, so be prepared to learn on the job.

Pros

✓ Career advancement opportunities
✓ Work with a renowned company
✓ Dynamic work environment

Cons

✗ Salary not disclosed
✗ High-pressure work conditions
✗ Potentially limited training

Best For: Individuals in Sydney with a passion for technology and customer service looking for a stepping stone in IT.

Watch Out: The job may require handling multiple responsibilities under pressure, which could be overwhelming for some.

Apply for this position →

You'll be redirected to au.talent.com

Expert Review

This position at Helia is a for anyone looking to break into IT support. The company is known for its innovative approach, but be aware that the working environment can be quite demanding. Expect to face challenges without much hand-holding, especially if you're new to the field.

Customer service skills are essential, as you'll be the first point of contact for technical issues. Helia's emphasis on growth means you'll likely encounter varied tasks, which can be both exciting and stressful. The absence of salary details is concerning, as it leaves candidates uncertain about compensation.

While the role offers potential for advancement, clarity on earnings is crucial for informed decision-making. Prospective applicants should also consider the cultural fit at Helia, which is often described as fast-paced and dynamic. If you're adaptable and ready to learn quickly, this role may just be the right fit for you.