Customer Service Representative
Activate Talent
FULL TIME REMOTE Position: Customer Service Representative Type of contract: Independent Contractor Working Hours: 6 days a week (48 hours) Work from any corner of the world and be a part of the #remoteworkrevolution!! About the CompanyThe company is an innovative SaaS company helping businesses unlock smarter pricing and operational efficiencies through AI-driven solutions. We're a fast-growing, fully remote team dedicated to delivering real results for our customers through intelligent automation and sharp operational insight. Scope of the Role:As a Customer Service Representative, you will be the first point of contact for users seeking support. Your role is to ensure every interaction is professional, clear, and helpful, helping our customers get the most value from our product while maintaining smooth internal operations. Duties and Responsibilities: Respond to customer inquiries via live chat, email, or ticketing systems. Communicate product features and provide clear troubleshooting steps. Escalate technical issues to operations or the tech team when needed. Track customer issues and follow up to ensure resolution. Monitor internal alerts and assist with operational tasks. Update internal documentation and flag recurring problems. Collaborate closely with the operations and product teams. If you're passionate about customer experience and want to grow within a tech-forward company, this company is the place for you. Join us and help shape the future of AI-powered pricing solutions. Requirements Years of Experience: 1+ year in a customer support or chat-based service role (preferably in SaaS). Background: Strong written and spoken English skills; background in customer service, operations, or tech support is preferred. Tools and Software: Familiarity with SaaS tools like Zendesk, Intercom, or similar support systems; comfort using online collaboration tools like Slack, Notion, or Google Workspace. Highly organized, detail-oriented, and capable of handling multiple conversations simultaneously. Proactive problem-solver who stays calm under pressure.
Last checked on May 10, 2026. We may earn a commission when you click through.
Customer Service Representative
Activate Talent
Updated 28 days agoYou'll be redirected to adzuna.co.za
About this role
FULL TIME REMOTE
Position: Customer Service Representative Type of contract: Independent Contractor Working Hours: 6 days a week (48 hours)
Work from any corner of the world and be a part of the #remoteworkrevolution!!
About the CompanyThe company is an innovative SaaS company helping businesses unlock smarter pricing and operational efficiencies through AI-driven solutions. We're a fast-growing, fully remote team dedicated to delivering real results for our customers through intelligent automation and sharp operational insight.
Scope of the Role:As a Customer Service Representative, you will be the first point of contact for users seeking support. Your role is to ensure every interaction is professional, clear, and helpful, helping our customers get the most value from our product while maintaining smooth internal operations.
Duties and Responsibilities: Respond to customer inquiries via live chat, email, or ticketing systems. Communicate product features and provide clear troubleshooting steps. Escalate technical issues to operations or the tech team when needed. Track customer issues and follow up to ensure resolution. Monitor internal alerts and assist with operational tasks. Update internal documentation and flag recurring problems. Collaborate closely with the operations and product teams.
If you're passionate about customer experience and want to grow within a tech-forward company, this company is the place for you. Join us and help shape the future of AI-powered pricing solutions.
Requirements
Years of Experience: 1+ year in a customer support or chat-based service role (preferably in SaaS). Background: Strong written and spoken English skills; background in customer service, operations, or tech support is preferred. Tools and Software: Familiarity with SaaS tools like Zendesk, Intercom, or similar support systems; comfort using online collaboration tools like Slack, Notion, or Google Workspace. Highly organized, detail-oriented, and capable of handling multiple conversations simultaneously. Proactive problem-solver who stays calm under pressure.
About the Company
Activate Talent is a fast-growing SaaS company focused on AI-driven solutions to enhance business pricing and operations.
Key Highlights
- ✓ Full-time remote work opportunity
- ✓ Independent contractor position
- ✓ 48 hours a week across 6 days
- ✓ First point of contact for customer support
- ✓ Work from anywhere in the world
💡 Honest Take: The hours are solid but expect a high volume of inquiries. This is a good fit for those who thrive in fast-paced environments.
You'll be redirected to adzuna.co.za
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