Description This position is responsible for ensuring Poyant Signs receives all necessary payments from debtors/customers. Their duties include monitoring Accounts Receivable statements to identify overdue payments owed to our company, managing the A/R Aging Report, contacting customers or business partners to notify them of overdue payments, follow-up at least weekly to ensure payments are timely, arrange for payment and document accordingly. Essential duties & Responsibilities · Contact individuals or businesses to collect overdue debts. · Confirm customers have received our invoice, if not the Collections Specialist must resend to correct customer contact. · Confirm customer has received and accepted the completed project per the terms of the proposal. · If customer has issues with the project, the corresponding PM/AE must be notified immediately to resolve the issue. · Negotiate payment plans and settlements with customers. · Maintain accurate and up-to-date records of all collection activities. · Follow legal requirements and company policies when pursuing debt collection. · Utilize accounting software to track and manage collections. · Conduct account analysis to determine the best course of action for debt recovery. · Provide excellent customer service while handling sensitive financial matters. · Collaborate with other departments to resolve customer issues and disputes. · Maintain confidentiality in all aspects of the job. Achieve a positive outcome. Requirements Requirements · Strong understanding of financial concepts and principles · Proficient in coding and categorizing financial transactions. · Excellent customer service skills with the ability to handle difficult conversations. · Proven ability to negotiate effectively and reach mutually beneficial agreements. · Familiarity with accounting software and tools for managing collections. · Experience in telemarketing or sales is beneficial for effective communication with customers. · Maintain respect and professionalism, at all times. · Sign Non-Disclosure/Non-Solicitation Employment Agreement. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or GED. Experience with operations for business financials. Clear and effective communication skills. Attention to detail. Excellent organizational skills We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. Join our team of dedicated professionals in the challenging and rewarding field of debt collection. Apply now to be considered for this position.