Client Service Consultant

Sanlam

Join Santam as a Client Service Consultant, providing quotes and policy advice in a dynamic call centre environment.

Last checked on June 24, 2026. We may earn a commission when you click through.

✓ Stable employment within a reputable company ✓ Potential for career growth in the insurance sector ✓ Engaging work environment with a focus on client service

This listing may have expired or is no longer available. Information shown may be outdated.

Client Service Consultant

Sanlam

Updated 2 months ago

Apply now →

You'll be redirected to glassdoor.com

Johannesburg Full-Time

This position offers a solid career opportunity for client service professionals, but the role's success relies heavily on meeting sales targets, which may not suit everyone.

About this role

Join Santam as a Client Service Consultant, providing quotes and policy advice in a dynamic call centre environment.

About the Company

Santam is a leading short-term insurer in South Africa, known for its innovative insurance solutions and strong client focus.

Key Highlights

✓ Full-time position with a permanent contract
✓ Opportunity to work in a fast-paced call centre
✓ Involves both inbound and outbound client interactions
✓ Focus on building client relationships and meeting sales targets
✓ Support in policy administration and product advice

💡 Honest Take: This role is thrive in a customer-oriented environment and have relevant experience in personal lines.

Pros

✓ Stable employment within a reputable company
✓ Potential for career growth in the insurance sector
✓ Engaging work environment with a focus on client service
✓ Training and support for new employees

Cons

✗ Sales targets can add pressure to the role
✗ Requires adaptation to a call centre environment
✗ May involve handling difficult client interactions

Best For: Ideal for those who enjoy working in fast-paced environments and have experience in personal lines insurance.

Watch Out: Be prepared for the sales aspect of the role, which may not be suitable for everyone.

Apply for this position →

You'll be redirected to glassdoor.com

What Customers Say

Employees report a supportive work culture but highlight the stress of meeting sales goals as a significant aspect of the role.

Expert Review

At Santam, the Client Service Consultant role is pivotal for driving customer satisfaction. This position combines administrative tasks with client interaction, making it essential for candidates to possess strong communication skills and the ability to work under pressure.

The role requires adherence to underwriting criteria and a solid understanding of personal lines insurance. Candidates must have at least 2 years of experience in a similar environment and hold an RE qualification to ensure compliance with industry standards.

While the job offers stability and a chance to work within a reputable company, the pressure to meet sales targets can be challenging. Those who thrive under pressure will likely excel in this position, while others may find it stressful.

For anyone looking to enter the insurance sector, this role presents a valuable opportunity to gain practical experience and develop a professional network. According to Santam's job listing, the focus on customer service and policy management is central to this position, crucial role within their operations team.