About the role SNSG Security Services is recruiting a professional and customer-focused Lobby Liaison Officer for a front-of-house security role in Edinburgh. This is a full-time position suited to someone who can work independently, maintain a calm and professional presence, and deliver exceptional customer service while supporting site safety and smooth day-to-day operations. Position: Lobby Liaison Officer Location: Edinburgh, UK Hourly rate: £14.12 Schedule: Full-time Experience required: 5+ years About you You’ll be confident acting as the first point of contact for visitors, staff and contractors, with strong problem-solving ability and a high level of professionalism. You’ll communicate clearly, remain composed under pressure, and take pride in representing the client site and SNSG to a consistently high standard. Key responsibilities Provide a professional front-of-house presence and first point of contact serviceSupport site security through access control and visitor management proceduresMaintain accurate visitor logs and complete documentation where requiredHandle queries and issues efficiently using strong problem-solving skillsRespond appropriately to incidents and escalate concerns in line with site proceduresLiaise with site management and emergency services when requiredMaintain a smart, professional appearance and excellent customer service standards at all timesRequirements Valid SIA Door Supervisor Licence (mandatory)CCTV licence desirable but not requiredExceptional customer service skillsStrong communication and professionalismAbility to work independently with sound judgementFull 5-year checkable work history (mandatory)How to apply Apply via the form on this page or email [email protected]. If shortlisted, you’ll be asked to provide screening documentation and a 5-year employment/education history.