Key Responsibilities Communicate with customers professionally through email and phone Share timely updates on shipment status and next steps Coordinate with warehouses to schedule or reschedule delivery appointments Work closely with the internal operations team for shipment details and follow through Keep trackers reports and records updated and organized Solve customer issues with care urgency and clear communication Maintain long term trust by providing excellent service Who Can Apply Experience in customer service BPO client coordination or logistics support Fluent in English with strong phone and email communication Confident multitasker with a sense of ownership and attention to detail Comfortable with Google Sheets or Excel Reliable internet connection and quiet home setup Willing to work rotating US shifts (CST EST PST). Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹28,000.00 per month Benefits: Health insurance Experience: Night shift _ MNC: 1 year (Preferred) Language: Fluent English (Preferred) Shift availability: Night Shift (Preferred) Work Location: Remote