Manager of Customer Support
Jobber
Requirements We’re looking for someone who understands the importance of being a strong voice for our customers, improving our customer experience and establishing coaching techniques in a high volume, customer support environment,Previous...
Last checked on May 14, 2026. We may earn a commission when you click through.
If you have the right experience and leadership skills, this role could offer significant career advancement.
Manager of Customer Support
Jobber
Updated 16 days agoYou'll be redirected to app.welcometothejungle.com
If you have the right experience and leadership skills, this role could offer significant career advancement.
About this role
The Manager of Customer Support position at Jobber is a challenging yet rewarding opportunity for seasoned professionals committed to customer satisfaction.
About the Company
Jobber is a job tracking and customer management software provider that helps home service businesses streamline their operations.
Key Highlights
- ✓ Strong leadership and coaching in high-volume support settings
- ✓ Experience with Service Cloud, Zendesk, and Intercom
- ✓ Ambitious career growth opportunities
- ✓ Focus on improving customer experience
- ✓ Competitive salary range of CA$87.7-118.8k
💡 Honest Take: This position demands a solid background in customer support and team management, making it suitable for seasoned professionals.
Pros
- ✓ Competitive salary with equity options
- ✓ Opportunity for career growth
- ✓ Hands-on leadership role
- ✓ Focus on customer experience
- ✓ Work in a growing tech company
Cons
- ✗ High-pressure environment
- ✗ Requires extensive previous experience
- ✗ Not suitable for entry-level candidates
- ✗ Limited remote flexibility
Best For: It's ideal for those with a track record in high-volume call centres and a passion for customer service excellence.
Watch Out: Be prepared for a demanding work pace and the need to manage a large team effectively.
You'll be redirected to app.welcometothejungle.com
What Customers Say
Workers appreciate the growth opportunities but note the demanding nature of the role.
Expert Review
The Manager of Customer Support at Jobber is a crucial role aimed at enhancing customer experience. With a salary range of CA$87.7-118.8k, it rewards expertise and contribution. Candidates should be ready to lead teams in a high-volume call centre environment, employing tools like Zendesk and Intercom.
Jobber focuses on promoting ambitious career growth, making this position suitable for those with proven leadership skills. However, the high-pressure nature of the job may not appeal to everyone. Team motivation and a strong customer-first mindset are essential for success here.
The company has a solid reputation in the home service sector, but potential applicants should consider the demands of managing a large team. This position is not for newcomers to the field; experience is a must for navigating the challenges of this dynamic role. For more details, visit Jobber's official listing.
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