Customer Service Coordinator Shopping Mall Customer Experien

Majid Al Futtaim

Join Majid Al Futtaim as a Customer Service Coordinator to support the daily operations at the Customer Service Information Desk in their shopping malls.

Last checked on August 20, 2026. We may earn a commission when you click through.

✓ Opportunity to work in a high-traffic shopping environment. ✓ Gain experience in customer service and hospitality. ✓ Be part of a reputable company in the UAE.

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Customer Service Coordinator Shopping Mall Customer Experien

Majid Al Futtaim

Updated 21 days ago

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Dubai

This role is ideal for individuals passionate about customer service and looking to thrive in a dynamic retail setting. However, those seeking a predictable work routine may find the demands challenging.

About this role

Join Majid Al Futtaim as a Customer Service Coordinator to support the daily operations at the Customer Service Information Desk in their shopping malls.

About the Company

Majid Al Futtaim is a leading shopping mall and leisure pioneer in the Middle East, known for creating unique shopping experiences.

Key Highlights

✓ Engage with visitors to provide assistance and information.
✓ Ensure a professional and smooth guest service environment.
✓ Contribute to the daily operations of the shopping mall.

💡 Honest Take: While the role promises a vibrant work environment in a bustling mall, be prepared for busy shifts and the challenges of managing diverse visitor inquiries. Customer service can be demanding, especially during peak hours.

Pros

✓ Opportunity to work in a high-traffic shopping environment.
✓ Gain experience in customer service and hospitality.
✓ Be part of a reputable company in the UAE.

Cons

✗ High-pressure environment during busy periods.
✗ Limited career progression opportunities.
✗ Salary not disclosed.

Best For: Young professionals or students looking to gain experience in customer service while working flexible hours.

Watch Out: The role may involve irregular hours and weekend shifts, for those seeking a standard work schedule.

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Expert Review

Working as a Customer Service Coordinator at Majid Al Futtaim places you at the heart of the shopping mall experience. Your primary responsibility will be assisting visitors, which means you'll need to be prepared for a variety of inquiries, from directions to service issues. This role is particularly suited for those who enjoy direct interaction with the public.

The job can be demanding, especially during weekends and holidays when foot traffic peaks. Our team found that while the role offers valuable experience, it can also lead to stressful situations as you juggle multiple inquiries at once. the absence of disclosed salary details might deter potential candidates who prioritize financial transparency.

If you appreciate a lively work atmosphere and can handle the challenges of a high-pressure environment, this position may be a good fit. However, those who prefer a more stable and predictable work life should consider other opportunities. For more information, visit the official job listing on Talent.com.