About the position This position is primarily responsible for providing our services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems. You will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time. Responsibilities Direct installation of energy saving products as directed by program managementAdhering to the safety requirements of the organization and the utility clientPromote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territoryMake outbound calls to existing customers to meet assigned energy saving targetsInitiate new business with new customers through business-to-business effortsManage field time effectively with customer, Trade Ally and program stakeholder visitsDevelop and deliver presentations to create awareness about the programRespond to customer inquiries and concerns by phone, electronically or in person to move projects towards completionWork with utility customers to provide energy efficiency and the business activities of its customersIdentify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as requiredDiscuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealingEnter data into spreadsheets and database to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as requiredMaintain professional appearance and behavior appropriate for a representative of our organization and the utilityBuild quick rapport with customers. Quickly initiate conversations with customers on site and virtually regarding energy usage at the facilityBe able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after yearAssist Program Manager in the training of new team membersLead presentations promoting energy efficiency programs for targeted groupsAssist customers through the rebate application processAll other duties as assignedRequirements Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in electric/gas utility field will be considered. Equivalent work experience may be considered.1 – 2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experiencePrevious customer service, sales, or marketing experienceMust be self-motivated, organized and have ability to prioritize workloadMust be flexible to handle a wide variety and work at a fast paceAbility to adapt to changing environment in the program when requiredProficient in Microsoft Office, specifically Word, Excel, PowerPoint, and OutlookStrong data entry skills in entering information in tracking systems/databasesAbility to communicate effectively, both verbally and in writing with customers, clients and employeesAbility to analyze and interpret data and solve practical problemsKnowledge of mathematical concepts such as fractions, percentages and ratiosCommitted to diversity and inclusionReliable transportationValid driver’s licenseNice-to-haves Previous energy efficiency and/or energy modeling experience