Are you the kind of problem-solver who hears a customer’s question and immediately thinks, ‘How can I make this easier, faster, better? Do you thrive on owning complex issues and turning challenges into smooth, end‑to‑end solutions? Do you enjoy collaborating across Sales, Operations, Customer Service, Purchasing, and Logistics to create seamless, end‑to‑end solutions for customers? If you answered yes, Redstone Foods - Sr. CSR role might be your next move. Join a team that high‑fives collaboration, celebrates innovation, and empowers you to shape how Redstone Foods serves customers in 2026 and beyond. Primary Job Duties: Handle escalated and complex customer inquiries, complaints and sensitive customer inquiries with professionalism and efficiency. Act as a point of contact between Sales and Operations to ensure key accounts are handled with care. Serve as a resource and subject matter expert for all customer-facing processes. Service as the customer service point of contact for key accounts. Enter orders through alpha/numeric data entry. Coordinate with internal departments to ensure customer needs are met. Process change orders, calculate credits and issue returns. Process EDI orders. Research freight claims and shipment status. Calculate customer credits. Identify solutions to resolve order problems. Perform administrative task as assigned. Competencies Clear oral and written communication skills Multi-task phone and computer Add, subtract, multiply and divide Detail orientated Professional with customers and colleagues Initiate new tasks with direction but little supervision Team player and collaborator Present a professional appearance/attitude while reporting to work reliably and on-time M-F 8a-5pm with some required OT as based on business needs = 100% on-site. Required Education and Experience High school diploma, some college preferred Minimum of four years of distribution, warehouse, or professional office Customer Service experience Proficient knowledge of Microsoft Excel, Outlook, and Word Experience with specialized warehouse order entry computer systems Strong alpha/numeric keyboarding skills Ability to type 40+ wpm Must be able to read, write and speak in English. Compensation and Benefits We offer a comprehensive compensation and benefits package which includes: $22-26 per hour based on experience 401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary Medical, Dental, and Vision Coverage Flexible Benefit Spending Account Short-term Disability, Long-term Disability and Life Insurance coverage Paid holidays and vacation About Redstone Foods Redstone Foods, Inc. is the largest wholesale distributor of bulk, novelty, and old-fashioned candy and craft soda in the Southwest. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966. Our CSR team works with both our Sales team and our Warehouse team to ensure that retailers receive their candy and soda orders timely and accurately. The Sr. CSR will support our diverse customer base by managing complex customer inquiries, escalated problems and supporting the overall operations of the customer service department. Job Type: Full-time Pay: $22.00 - $26.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of warehouse or distribution customer service experience do you have? How many years of data processing do you have? How many years of EDI experience do you have? What is your desired rate of pay? How many years of office experience do you have? Education: Bachelor's (Preferred) Ability to Commute: Carrollton, TX 75007 (Required) Work Location: In person