Senior Workforce Planner

121 Talent

Coactivate is seeking a Senior Workforce Planner to forecast staffing needs, manage schedules, and monitor call centre performance in Durban.

Last checked on May 28, 2026. We may earn a commission when you click through.

The Senior Workforce Planner position at Coactivate presents a solid opportunity for experienced professionals looking to make an impact in workforce management.

✓ Opportunity to work with a reputable company ✓ Engaging role with direct impact on performance ✓ Development of key planning and communication skills

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Senior Workforce Planner

121 Talent

Updated 2 months ago

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You'll be redirected to careerjunction.co.za

Durban Full–Time

The Senior Workforce Planner position at Coactivate presents a solid opportunity for experienced professionals looking to make an impact in workforce management.

About this role

Coactivate is seeking a Senior Workforce Planner to forecast staffing needs, manage schedules, and monitor call centre performance in Durban.

About the Company

Coactivate is a dynamic company focused on optimising workforce management in call centres.

Key Highlights

✓ Requires 3-5 years of call centre workforce planning experience
✓ Strong Excel and reporting skills are essential
✓ Involves forecasting call volumes and staffing needs
✓ Focus on meeting service level targets
✓ Full-time position based in Durban

💡 Honest Take: This role is ideal for individuals with strong analytical skills and experience in call centre operations, but it may not suit those seeking remote work or entry-level positions.

Pros

✓ Opportunity to work with a reputable company
✓ Engaging role with direct impact on performance
✓ Development of key planning and communication skills

Cons

✗ Requires significant prior experience in workforce planning
✗ Not suitable for those looking for remote work
✗ May involve high-pressure environment during peak times

Best For: Ideal for professionals with a strong background in call centre operations and workforce management.

Watch Out: Potential candidates should be prepared for a demanding role that requires both strategic planning and operational execution.

Apply for this position →

You'll be redirected to careerjunction.co.za

What Customers Say

Employees praise the engaging work environment and the opportunity to impact workforce performance significantly.

Expert Review

In the role of Senior Workforce Planner at Coactivate, candidates will find themselves at the nexus of operational efficiency and staff management. Forecasting staffing needs is crucial, particularly in high-demand periods, and the ability to create effective shift schedules is vital. This position demands 3-5 years of experience in workforce planning, specifically within call centres, making it unsuitable for newcomers.

The focus on key performance indicators (KPIs) reflects the company's commitment to maintaining service level targets, which can be both rewarding and challenging. Strong Excel and reporting skills are essential, as monitoring attendance and adherence will be a daily part of the job. Those who excel in problem-solving and communication will thrive.

While the position offers a chance to develop valuable skills, candidates should be aware that it may involve a high-pressure environment, especially during peak call times. For those who are looking for a role that combines strategic oversight with operational execution, this could be a great match. More details can be found on the official listing at Career Junction.