Customer Success Specialist

The Gentlemen Pros

Join The Gentlemen Pros as a Customer Success Specialist in Calgary, providing top-notch support to customers while scheduling service appointments for plumbing, heating, and more.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're looking to start a career in customer service within a growing company, this position at The Gentlemen Pros offers a solid opportunity in Calgary.

✓ Friendly work environment ✓ Structured training and support ✓ Competitive hourly wage

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Customer Success Specialist

The Gentlemen Pros

Updated 2 months ago

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Calgary 20/hr Full-Time

If you're looking to start a career in customer service within a growing company, this position at The Gentlemen Pros offers a solid opportunity in Calgary.

About this role

Join The Gentlemen Pros as a Customer Success Specialist in Calgary, providing top-notch support to customers while scheduling service appointments for plumbing, heating, and more.

About the Company

The Gentlemen Pros is a Calgary-based service company offering plumbing, heating, air conditioning, and electrical services with a focus on customer satisfaction.

Key Highlights

✓ Full-time position with a salary of CAD 20/hour
✓ First point of contact for customers, ensuring excellent service
✓ Opportunity to work in a supportive team environment
✓ Maximize booking opportunities for various services
✓ Utilize the Nexstar service approach to build customer confidence

💡 Honest Take: This role is ideal for individuals who enjoy helping others and have strong organizational skills. The focus on customer satisfaction can be rewarding but may also come with challenges during busy periods.

Pros

✓ Friendly work environment
✓ Structured training and support
✓ Competitive hourly wage
✓ Opportunity for advancement

Cons

✗ High call volume can be stressful
✗ Limited remote work options
✗ Shift work may be required

Best For: This role suits individuals with strong communication skills and a passion for helping customers, particularly in a call center setting.

Watch Out: Be prepared for a fast-paced environment where managing customer expectations is key, especially during peak times.

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What Customers Say

Employees appreciate the friendly atmosphere and support from management, although some mention the stress of high call volumes.

Expert Review

The position of Customer Success Specialist at The Gentlemen Pros is tailored for those passionate about delivering excellent customer service. At CAD 20/hour, this role offers a competitive wage for entry-level positions in Calgary. The company prides itself on fostering a supportive team culture, which can make for a fulfilling work experience.

Handling inbound calls with professionalism and empathy is crucial, as the specialist will guide customers through scheduling appointments for essential services. This role demands strong organizational skills and the ability to work under pressure, especially during busy seasons.

While the job is rewarding, the challenges include managing high call volumes and the potential for shift work, which might not suit everyone. However, for those who thrive in dynamic environments and enjoy helping others, this position offers a valuable stepping stone into the customer service field. According to the company's page, they emphasize the Nexstar service approach to ensure customer satisfaction.

if you're looking for a role that combines interaction with people and service scheduling, the Customer Success Specialist at The Gentlemen Pros is . Just be ready to adapt to a fast-paced, customer-focused environment.