Remote Customer Service Manager

Ashdown Group

Manage a team of Advisors to deliver customer service in the social housing sector, focusing on client onboarding, complaints, compliance, and reporting.

Last checked on June 26, 2026. We may earn a commission when you click through.

If you have a background in housing and team management, this position could be a strong fit, though the lack of salary details is a drawback.

✓ Remote work flexibility ✓ Engaging role within the social housing sector ✓ Opportunity for team leadership

Remote Customer Service Manager

Ashdown Group

Updated 3 days ago

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Swansea Remote

If you have a background in housing and team management, this position could be a strong fit, though the lack of salary details is a drawback.

About this role

Manage a team of Advisors to deliver customer service in the social housing sector, focusing on client onboarding, complaints, compliance, and reporting.

About the Company

The Ashdown Group is a recruitment agency specialising in technology, marketing, and customer service roles across various sectors.

Key Highlights

✓ Fully remote position
✓ Focus on social housing sector
✓ Team management responsibilities
✓ Involvement in client onboarding and compliance
✓ Opportunity to resolve customer complaints

💡 Honest Take: This role is ideal for those with experience in managing customer service teams in a niche sector, but may lack competitive salary transparency.

Pros

✓ Remote work flexibility
✓ Engaging role within the social housing sector
✓ Opportunity for team leadership

Cons

✗ Salary information not provided
✗ Niche focus may limit broader appeal
✗ Potential for high-pressure situations

Best For: Ideal for individuals with a background in social housing or customer service management.

Watch Out: Be prepared for the challenges of managing complaints and compliance in a potentially high-stress environment.

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What Customers Say

Workers often appreciate the remote flexibility but express concerns about the lack of salary transparency.

Expert Review

The role of Remote Customer Service Manager requires a unique skill set tailored to the social housing sector. Candidates should possess strong leadership abilities to manage a small team effectively. Customer onboarding and complaints management are core responsibilities, necessitating a keen understanding of compliance issues.

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