Multichannel Customer Service Specialist

City of Rockingham

Join the City of Rockingham as a Customer Service Officer, providing exceptional service in a telephone contact centre and processing payments efficiently.

Last checked on June 11, 2026. We may earn a commission when you click through.

A solid opportunity for those looking to build a career in customer service within a supportive local government setting.

✓ Flexible working hours ✓ Diverse customer interactions ✓ Community-focused employer

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Multichannel Customer Service Specialist

City of Rockingham

Updated 1 month ago

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Rockingham

A solid opportunity for those looking to build a career in customer service within a supportive local government setting.

About this role

Join the City of Rockingham as a Customer Service Officer, providing exceptional service in a telephone contact centre and processing payments efficiently.

About the Company

The City of Rockingham is a local government authority dedicated to serving the community in Western Australia.

Key Highlights

✓ First point of contact for customer enquiries
✓ Opportunity for flexible work arrangements
✓ Engage with a diverse range of customer queries
✓ Process payments and manage customer interactions
✓ Work within a supportive team environment

💡 Honest Take: This role is thrive in a busy environment and enjoy helping others, though it may not suit individuals seeking remote work or minimal customer interaction.

Pros

✓ Flexible working hours
✓ Diverse customer interactions
✓ Community-focused employer
✓ Team-oriented culture

Cons

✗ Role not remote
✗ Can be high-pressure during peak times
✗ Limited career advancement without further training

Best For: Ideal for customer service enthusiasts looking for a stable job with flexible hours in a government setting.

Watch Out: Be prepared for a fast-paced environment, especially during busy periods.

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What Customers Say

Feedback from employees highlights a supportive work culture but notes the pressure during peak times.

Expert Review

The position of Multichannel Customer Service Specialist at the City of Rockingham offers a significant opportunity for those looking to engage in community service. With a focus on telephone interactions, this role demands strong communication skills and the ability to handle various customer queries effectively.

Flexibility is a key selling point, allowing staff to balance work with personal commitments. However, it’s the position is not remote, which may deter some candidates.

Our review highlights the importance of customer service experience, as the role requires you to be the first point of contact for enquiries and manage payments efficiently. The City of Rockingham emphasises a supportive team environment, which can be a significant advantage for new employees.

While the role is well-suited for those passionate about helping others, it may not be ideal for individuals who prefer a quieter workplace or less interaction with customers. Overall, this position is a promising entry point into local government roles, but be ready for the challenges of a busy contact centre.