Customer Advisor Apprentice

B & Q Plc

Join B & Q as a Customer Advisor Apprentice, assisting customers with their home improvement projects while gaining valuable customer service skills.

Last checked on June 13, 2026. We may earn a commission when you click through.

A promising opportunity for entry-level candidates looking to start a career in retail and customer service.

✓ Invaluable hands-on experience ✓ Level 2 customer service qualification ✓ Supportive training environment

Customer Advisor Apprentice

B & Q Plc

Updated 20 days ago

Apply now →

You'll be redirected to uk.talent.com

England

A promising opportunity for entry-level candidates looking to start a career in retail and customer service.

About this role

Join B & Q as a Customer Advisor Apprentice, assisting customers with their home improvement projects while gaining valuable customer service skills.

About the Company

B & Q Plc is a leading retailer in home improvement and DIY products, known for its wide range of tools, materials, and expert advice.

Key Highlights

✓ Gain a Level 2 qualification in customer service
✓ Engage directly with customers on home improvement projects
✓ Work within a supportive and dynamic team environment
✓ Opportunity for career progression within the retail sector

💡 Honest Take: This apprenticeship is ideal for those passionate about home improvement and customer service, but may not suit individuals seeking remote work options.

Pros

✓ Invaluable hands-on experience
✓ Level 2 customer service qualification
✓ Supportive training environment
✓ Career progression potential

Cons

✗ On-site role with no remote options
✗ Entry-level pay may be lower than some expectations
✗ Customer-facing role can be demanding

Best For: This role is designed for those starting their careers, particularly in customer service and sales.

Watch Out: Be prepared for a fast-paced environment that requires strong interpersonal skills and resilience.

Apply for this position →

You'll be redirected to uk.talent.com

What Customers Say

Workers appreciate the supportive environment and hands-on experience, though some note the demanding nature of customer interactions.

Expert Review

Starting a career in retail can be daunting, but the Customer Advisor Apprentice role at B & Q . This position allows you to engage with customers directly, helping them navigate their home improvement projects, which can be both rewarding and challenging.

The apprenticeship provides a Level 2 qualification in customer service, ensuring that you gain recognised skills while working in a supportive team. While the role is primarily customer-facing, it equips you with essential experience in a thriving retail environment.

That said, that this position is not remote, which may limit flexibility for some candidates. the pay for entry-level roles in retail can be modest, so aspiring apprentices should manage their expectations regarding earnings.

Overall, this apprenticeship is for those passionate about home improvement and retail, as it opens the door to further career opportunities within B & Q and beyond. For details on how to apply, visit B & Q's official recruitment page.

🏢