Customer Service Representative - Pharmacy MTM Services

UPMC

Join UPMC Health Plan as a Pharmacy Customer Service Representative in a hybrid role, primarily remote with occasional office visits for support and operational needs.

Last checked on June 26, 2026. We may earn a commission when you click through.

The hybrid model provides a good work-life balance, want flexibility. However, the temporary status might deter candidates looking for permanent employment.

✓ Hybrid work setup ✓ Engaging pharmacy-related tasks ✓ Opportunity to develop customer service skills

Customer Service Representative - Pharmacy MTM Services

UPMC

Updated 6 days ago

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Pittsburgh Hybrid Temporary

The hybrid model provides a good work-life balance, want flexibility. However, the temporary status might deter candidates looking for permanent employment.

About this role

Join UPMC Health Plan as a Pharmacy Customer Service Representative in a hybrid role, primarily remote with occasional office visits for support and operational needs.

About the Company

UPMC is a leading integrated healthcare provider and insurer, dedicated to improving health through innovative services and community outreach.

Key Highlights

✓ Flexible hybrid work environment
✓ Opportunity to support medication therapy management
✓ Engage with diverse pharmacy-related inquiries
✓ Temporary position with potential for growth

💡 Honest Take: This role offers a unique chance to impact patient care, but the temporary nature may not appeal to those seeking long-term stability.

Pros

✓ Hybrid work setup
✓ Engaging pharmacy-related tasks
✓ Opportunity to develop customer service skills
✓ Supportive company culture

Cons

✗ Temporary position lacks job security
✗ Occasional office visits required
✗ Potentially high workload during peak times
✗ Limited salary transparency

Best For: Ideal for those with a background in pharmacy or customer service who enjoy remote work.

Watch Out: Candidates should be prepared for the temporary nature of the role, which may not suit everyone.

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Expert Review

The hybrid work environment at UPMC allows for flexibility, ppealing for many. The role primarily involves assisting patients with medication therapy management, which can be rewarding. However, as a temporary position, it may not suit those seeking long-term employment stability.

Our team noted the lack of salary specifics, which could make it hard for potential applicants to gauge financial expectations. While UPMC generally has a positive reputation for employee engagement, it’s important to consider the potential challenges of temporary roles, such as job insecurity.

the occasional requirement for office visits may be a downside for fully remote job seekers. If you thrive in dynamic environments and enjoy helping others, this role could be fulfilling, but those prioritizing job permanence might want to explore other options. For more details, visit UPMC's official page.