Customer Service Representative

Are you passionate about delivering exceptional customer service and building strong relationships with customers? Do you have a proven track record of providing top-notch support in a fast-paced environment? If so, we want to hear from you! Arenaflex is seeking an experienced Customer Service Representative to join our team and help us continue to exceed our customers' expectations.

About Arenaflex

Arenaflex is a leading provider of water solutions and propane services, with a rich history of serving communities for over 70 years. Our team of over 900 dedicated professionals operates in 29 states, delivering world-class safety standards and customer service. We're committed to taking care of our employees, so they can take care of our customers. Our best-in-class benefit plan includes medical, vision, and dental plans, as well as supplemental insurance programs, a 401(k) retirement plan with company match, and paid time off plus holidays.

Job Summary

As an Experienced Customer Service Representative, you will be the primary liaison between our customers and service team, providing exceptional service and support to ensure safe, timely, and efficient response to customers' service needs. You will be responsible for handling customer inquiries, resolving issues, and providing product and service information in a confident, friendly, and articulate manner. You will also be expected to upsell and perform other inside sales responsibilities as assigned.

Key Responsibilities

Provide exceptional customer service through phone and personal contact, resolving or escalating customer inquiries and/or complaints as neededProcess counter transactions, document and update customer records based on interactions, and process payments and maintain customer accountsAssist with light collections or handle billing inquiries as assigned, demonstrating a strong commitment to customer service and safetyMaintain and manage parts inventory, ensuring all paperwork is complete and accurately submitted in a timely mannerTake responsibility for all aspects of daily tasks and actions, maintaining professionalism, integrity, security, image, and confidentiality of information and records as required by the positionAttend all safety meetings, training, and/or in-services, and regularly attend the worksite during scheduled hoursQualifications

High school diploma or GED required; minimum of 3 years of experience in an office environment preferredCustomer service or inside sales experience preferred, with a proven track record of providing top-notch support in a fast-paced environmentExcellent communication and organizational skills, with the ability to work independently and effectively manage timeGood phone skills and computer literacy (MS Office), with the ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessaryAbility to provide excellent customer service and build rapport with customers, exercising solid organizational and communication skillsAbility to work well in a team environment, collaborating with leadership and employees to establish goals and standardsStrong commitment to customer service and safety, with the ability to be a positive representative of Arenaflex both internally and externallyExperience/Education

High school diploma or GED required; minimum of 3 years of experience in an office environment preferredCustomer service or inside sales experience preferred, with a proven track record of providing top-notch support in a fast-paced environmentTravel

* Local travel only

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasionPerform light lifting of supplies and materials from time to timeCommunicate with and exchange information verbally and in writingMove about in an office environmentWork using repetitive motionSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focusWork requires physical efforts associated with using the computer and phones to access informationWorking Environment

Regularly in an office environmentRegularly interrupted to meet the needs and requests of fellow employees and/or customersRegularly required to manage a number of tasks at one timeRegularly experience a busy environment that will require excellent organizational and time and stress management skillsRegularly exposed to sensory demands due to excessive computer use