Customer Service Officer

APM

APM in Hervey Bay is looking for a Customer Service Officer to provide exceptional service, manage appointments, and resolve customer queries.

Last checked on June 14, 2026. We may earn a commission when you click through.

✓ Strong emphasis on empathy and customer care ✓ Engaging work atmosphere ✓ Opportunity to make a positive impact

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Customer Service Officer

APM

Updated 2 months ago

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Queensland

If you're passionate about helping others and enjoy a dynamic work environment, this position could be a great fit.

About this role

APM in Hervey Bay is looking for a Customer Service Officer to provide exceptional service, manage appointments, and resolve customer queries.

About the Company

APM is a leading provider of employment, health, and community services across Australia, dedicated to enabling better lives.

Key Highlights

✓ First point of contact for customers
✓ Empathy-driven customer support
✓ Opportunity to work in a multi-site environment
✓ Focus on managing appointments and resolving queries
✓ Be part of a supportive team

💡 Honest Take: This role is thrive in customer-facing environments but may lack growth opportunities for career advancement.

Pros

✓ Strong emphasis on empathy and customer care
✓ Engaging work atmosphere
✓ Opportunity to make a positive impact
✓ Multi-site exposure enhances experience

Cons

✗ Limited salary details available
✗ Potentially high workload in busy periods
✗ May involve handling difficult customer interactions
✗ Growth opportunities might be limited

Best For: This position suits those with strong communication skills and a desire to help others in a customer service capacity.

Watch Out: Be prepared for busy periods that may require managing multiple customer queries at once.

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What Customers Say

Workers appreciate the supportive environment but note potential challenges in handling high customer volumes.

Expert Review

Focusing on customer support, APM's opening for a Customer Service Officer highlights the importance of empathy in service roles. Candidates should be ready to engage with various customer needs and manage appointment schedules effectively. The role is physically based in Hervey Bay, which could limit flexibility for those seeking remote work options.

APM is well-regarded for its commitment to community welfare, making this position appealing to those who value meaningful work. However, potential candidates should note that specific salary information is not provided, which may raise questions about compensation clarity.

While the environment is described as supportive, the role may involve dealing with challenging customer situations, requiring strong problem-solving skills. Overall, if you are looking for a fulfilling role within an established company dedicated to making a difference, this opportunity could be worthwhile. For more details, check APM's official page.