Retail Security Officer Job Overview Unison Security is seeking professional, customer-focused, and reliable Retail Security Officers to join our team. This position is ideal for individuals who enjoy interacting with the public while helping maintain a safe and welcoming shopping environment. As a Retail Security Officer, you will serve as a visible presence within the store, providing exceptional customer service, assisting customers when needed, and helping deter theft, shoplifting, and other unwanted activities through proactive observation and engagement. Key Responsibilities Maintain a professional and visible presence throughout the retail store. Greet customers and provide friendly, professional customer service. Assist customers with directions, general inquiries, and store-related questions. Conduct regular patrols throughout the sales floor and surrounding areas. Observe customer and store activity to help deter theft and policy violations. Report suspicious activity, safety concerns, or incidents to management. Complete daily activity and incident reports as required. Assist store management with maintaining a safe and welcoming environment. Respond professionally to customer concerns and minor disturbances. Support loss prevention efforts through observation and customer engagement. Maintain a professional appearance and represent both the client and Unison Security positively at all times. Qualifications & Requirements Valid Security Worker Licence (required). Previous retail security, customer service, hospitality, or security experience is an asset. Strong communication and interpersonal skills. Friendly, approachable, and customer-service oriented. Ability to remain calm and professional in challenging situations. Strong observation and problem-solving abilities. Ability to stand and walk for extended periods. Reliable, punctual, and dependable. Must be legally eligible to work in Canada. Ability to pass a background check. Schedule Full-time and part-time opportunities available. Day, evening, weekend, and holiday shifts may be required. Flexible availability is preferred. What We Offer Competitive hourly wages. Ongoing training and development. Opportunities for advancement. Supportive management team. Professional and respectful work environment. If you are professional, customer-focused, and take pride in creating a safe and welcoming retail environment, we encourage you to apply Requirements Prior experience in law enforcement, security, or related fields is preferred Familiarity with loss prevention techniques and procedures Excellent observational skills with attention to detail Ability to remain calm under pressure and handle stressful situations professionally Good communication skills for reporting incidents clearly and effectively Must be able to pass background checks and any required security clearances Availability to work flexible shifts as needed to ensure 24/7 security coverage Pay: $17.85-$19.00 per hour Work Location: In person