Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online. As a Sales Assistant , you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open. What You’ll Get Competitive Pay Staff Discount across all Frasers Group brands Progression Opportunities across our fast-growing retail network Premium Working Environment in a new, luxury retail space Training and Development to help you succeed Job Description Greet all customers with warmth, confidence, and professionalism. Ask open-ended questions to understand customer needs. Recommend and locate suitable products, staying up to date on current collections and trends. Share information about in-store promotions and loyalty benefits. Handle cash and card transactions accurately. Maintain a high standard of store presentation and cleanliness. Support replenishment and ensure the shop floor is ready for trading each day. Deliver consistent, high-level customer service in line with the Flannels brand. Actively offer add-ons and alternative product suggestions where appropriate. Ensure full compliance with all Flannels policies and procedures. Qualifications Confident, enthusiastic, and motivated to deliver results. Excellent communication and interpersonal skills. Customer-focused, with a passion for delivering exceptional service. Team player who thrives in a fast-paced retail environment. Reliable, flexible, and willing to adapt to changing business needs. Fashion-aware with a strong interest in designer and contemporary brands. Additional Information At Flannels, we live by our core values: Think Without Limits – Move fast, take bold action, and bring the team along with you. Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results. Be Relevant – Stay connected to our people, our partners, and the planet. This is a zero-hour contract . Working hours will vary and are not guaranteed each week. Due to high interest in this role , we may close the vacancy early. We encourage you to apply as soon as possible to avoid disappointment.