IT Customer Advisor

Manpower

As an IT Customer Advisor, you will handle customer requests via phone, email, and web chat, logging issues and providing guidance where possible.

Last checked on June 14, 2026. We may earn a commission when you click through.

The IT Customer Advisor position for a career in customer service, especially within the IT sector.

✓ Diverse communication channels ✓ Supportive work environment ✓ Opportunity for career growth

IT Customer Advisor

Manpower

Updated 18 days ago

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London

The IT Customer Advisor position for a career in customer service, especially within the IT sector.

About this role

As an IT Customer Advisor, you will handle customer requests via phone, email, and web chat, logging issues and providing guidance where possible.

About the Company

Manpower is a leading workforce solutions provider, specialising in connecting businesses with skilled professionals.

Key Highlights

✓ Handle customer inquiries across multiple channels
✓ Utilise call logging software for tracking requests
✓ Assist with problem resolution and advice
✓ Coordinate with support teams for complex issues
✓ Action Back Office requests efficiently

💡 Honest Take: This role is ideal for individuals who enjoy customer interaction and problem-solving in a tech environment, but it may be challenging for those seeking more technical roles.

Pros

✓ Diverse communication channels
✓ Supportive work environment
✓ Opportunity for career growth
✓ Hands-on experience in IT support
✓ Full-time employment stability

Cons

✗ May involve high call volumes
✗ Limited technical depth
✗ Could be repetitive for some
✗ Requires strong communication skills
✗ Not suitable for introverts

Best For: Ideal for recent graduates or individuals looking to start a career in customer service or IT support.

Watch Out: Be prepared for a fast-paced environment with the potential for high call volumes and occasional challenging interactions.

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You'll be redirected to uk.talent.com

What Customers Say

Employees appreciate the supportive atmosphere and opportunities for growth, though some mention high call volumes as a challenge.

Expert Review

In the role of IT Customer Advisor, you will engage directly with customers, addressing inquiries through phone, email, and live chat. This position is well-suited for those who enjoy a dynamic work setting where communication is key. Manpower's commitment to delivering quality service is evident in their training programs, which equip employees with the necessary skills to assist clients effectively.

Your primary responsibilities will include logging customer requests using call tracking software and resolving issues when possible. This role offers valuable experience in IT support, good stepping stone for those interested in advancing their careers. While the position can be demanding, especially during peak times, the skills gained will serve you well in future roles.

According to the official job listing, the company values teamwork and provides ongoing support to ensure you can meet customer needs efficiently. The challenges presented in this role can help build resilience and adaptability in a professional setting, essential traits for any career in customer service or IT.

Overall, the IT Customer Advisor position at Manpower can lead to rewarding opportunities for those who are proactive and customer-oriented. However, if you prefer a role focused on technical skills rather than customer interaction, this may not be the best fit.

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