Cloud WAF Support Engineer

Saunders Scott

Manage Cloudflare WAF incidents and service requests, ensuring timely resolution and conducting root cause analysis for security incidents.

Last checked on September 21, 2026. We may earn a commission when you click through.

✓ Opportunity to work with Cloudflare technologies. ✓ Engagement with various IT teams for collaboration. ✓ Focus on cybersecurity and incident management.

Cloud WAF Support Engineer

Saunders Scott

Updated 7 days ago

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Kolkata

This position may appeal to those looking to deepen their expertise in cybersecurity, particularly in a fast-paced role. However, individuals seeking salary clarity or a balanced workload may want to consider other opportunities.

About this role

Manage Cloudflare WAF incidents and service requests, ensuring timely resolution and conducting root cause analysis for security incidents.

About the Company

Saunders Scott is a technology solutions provider specializing in cybersecurity and IT support.

Key Highlights

✓ Handles daily operations and tickets within SLA targets.
✓ Performs root cause analysis for security incidents.
✓ Coordinates with Application and Infrastructure teams.

💡 Honest Take: While the role offers a chance to work with security technologies, be prepared for a high-pressure environment with tight SLAs. The lack of salary transparency could be a concern for potential applicants.

Pros

✓ Opportunity to work with Cloudflare technologies.
✓ Engagement with various IT teams for collaboration.
✓ Focus on cybersecurity and incident management.

Cons

✗ High-pressure work environment.
✗ No salary information available.
✗ Potentially demanding workload with strict deadlines.

Best For: Ideal for individuals in Kolkata with experience in IT support or cybersecurity.

Watch Out: The role requires handling incidents under tight SLAs, which can be stressful for some.

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What Customers Say

Employees appreciate the technical challenges but often mention a high-pressure work environment.

Expert Review

In our analysis of the Cloud WAF Support Engineer position at Saunders Scott, we found that the role entails managing critical WAF incidents, which can be demanding. Candidates should expect to work closely with other IT teams to resolve issues quickly, making strong communication skills essential. Though the opportunity to work with Cloudflare's technology is appealing, the lack of salary transparency is a back.

Without clear expectations on compensation, applicants may find themselves in negotiations that could lead to dissatisfaction. The operational demands of this position may not suit everyone, especially those seeking a more balanced work-life integration. The potential for high-stress situations should be taken into account when considering this role.

Overall, this position is individuals eager to engage in cybersecurity while thriving in a fast-paced environment. Those who prefer a more structured or predictable work setting may want to think twice before applying.