CRM Resolution

RCBC Bankard Services Corporation

The CRM Resolution Associate is tasked with managing collection inquiries and complaints for delinquent accounts, ensuring accurate cardholder contact through proper processes.

Last checked on June 30, 2026. We may earn a commission when you click through.

Overall, this position suits individuals who thrive in a dynamic environment and enjoy helping others navigate their financial issues.

✓ Opportunity to develop customer service skills ✓ Engaging work environment ✓ Direct impact on customer satisfaction

CRM Resolution

RCBC Bankard Services Corporation

Updated 2 days ago

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You'll be redirected to ph.talent.com

Pasig

Overall, this position suits individuals who thrive in a dynamic environment and enjoy helping others navigate their financial issues.

About this role

The CRM Resolution Associate is tasked with managing collection inquiries and complaints for delinquent accounts, ensuring accurate cardholder contact through proper processes.

About the Company

RCBC Bankard Services Corporation specializes in credit card services and payment solutions in the Philippines.

Key Highlights

✓ Handles inquiries for early and late-stage delinquent accounts
✓ Maintains accurate contact information for cardholders
✓ Applies effective collections strategies
✓ Works with written-off accounts
✓ Ensures customer satisfaction through effective resolution

💡 Honest Take: This role is crucial for those with strong communication skills and a knack for problem-solving, as it involves direct interaction with customers facing financial difficulties.

Pros

✓ Opportunity to develop customer service skills
✓ Engaging work environment
✓ Direct impact on customer satisfaction
✓ Exposure to financial services industry
✓ Potential for career growth within the company

Cons

✗ Can be stressful dealing with difficult customer situations
✗ Requires handling sensitive financial information
✗ May involve long hours during peak times
✗ Limited salary information available
✗ Not suitable for those averse to conflict

Best For: It's suited for those with a background in finance or customer service and a desire to help others manage their financial challenges.

Watch Out: Be prepared for challenging interactions with customers who may be distressed about their financial situations.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Employees appreciate the opportunity to help customers but note the stress involved in handling difficult situations.

Expert Review

The CRM Resolution Associate position at RCBC Bankard Services Corporation is essential for managing customer relations in challenging financial situations. This role requires strong interpersonal skills, as employees will often engage with customers facing delinquency or financial distress. The job offers a chance to make a real difference by assisting clients in resolving their issues and ensuring their satisfaction.

One of the key responsibilities involves handling various inquiries related to both early and late-stage delinquent accounts. This role demands a proactive approach to applying appropriate collections processes and maintaining accurate records of cardholder information. Success in this position hinges on effective communication and problem-solving skills, which are critical in navigating sensitive discussions with clients.

While the role can be rewarding, it also comes with challenges, particularly in managing stress and dealing with difficult customer interactions. This makes it less suitable for individuals who are uncomfortable in high-pressure situations or conflict resolution. If you're interested, you can find more details on their official site here.

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