Customer Support Representative

Zava

Join ZAVA as a Customer Support Representative, providing patient care support in German, primarily working remotely with occasional office visits.

Last checked on June 14, 2026. We may earn a commission when you click through.

For those who thrive in remote roles and wish to make a difference in patient care, this position offers a promising opportunity.

✓ Remote-first work culture ✓ Flexible hours ✓ Engaging work in healthcare

Customer Support Representative

Zava

Updated 26 days ago

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London Hybrid £26.50–£27/mo Full-Time

For those who thrive in remote roles and wish to make a difference in patient care, this position offers a promising opportunity.

About this role

Join ZAVA as a Customer Support Representative, providing patient care support in German, primarily working remotely with occasional office visits.

About the Company

ZAVA, now part of Hims & Hers Health, focuses on making healthcare accessible and affordable through digital solutions.

Key Highlights

✓ Full-time remote work with occasional office training
✓ Supportive team environment within a growing digital health firm
✓ Opportunity to help patients navigate healthcare services
✓ Flexible working hours within a structured shift schedule
✓ Competitive salary range of £26.5K–£27K monthly

💡 Honest Take: This role is ideal for individuals passionate about healthcare and fluent in German, but may not suit those needing a strictly office-based position.

Pros

✓ Remote-first work culture
✓ Flexible hours
✓ Engaging work in healthcare
✓ Supportive team dynamics
✓ Competitive salary range

Cons

✗ Occasional office attendance required
✗ High workload during peak times
✗ Limited career progression information
✗ Specific language requirement may restrict applicants
✗ Potentially challenging shift hours

Best For: It’s for individuals passionate about healthcare who value flexibility and remote work, especially those fluent in German.

Watch Out: Candidates should be prepared for the demands of patient care and the need for occasional office presence.

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What Customers Say

Employees appreciate the supportive culture and flexibility of remote work, though some mention the challenges of peak workload.

Expert Review

The role of Customer Support Representative at ZAVA presents an appealing opportunity for multilingual candidates. With a focus on German-speaking clients, this position allows individuals to make a significant impact on patient care from the comfort of their homes.

ZAVA, part of Hims & Hers Health, is committed to enhancing healthcare access, which resonates with many seeking meaningful work in this sector. The flexibility to work remotely is a major draw, offering a work-life balance that traditional roles may lack.

However, the requirement for occasional office visits in Farringdon could be a drawback for some. the shift hours, ranging from 8:00 am to 7:00 pm, may present challenges for those seeking a more standard schedule. Understanding the demands of patient care is crucial, as it can be high-pressure during peak periods.

Overall, this position is well-suited for those passionate about healthcare and capable of handling the responsibilities of patient support. For more details, visit ZAVA's official job listing.