Team Lead Assistant Manager Call Center Ops

PAYU PAYMENTS PRIVATE LIMITED

About the Role - Team managerial.Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages.CS operations - 1)Ensure

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Team Lead Assistant Manager Call Center Ops

PAYU PAYMENTS PRIVATE LIMITED

Updated 3 months ago
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Mumbai

About this role

About the Role - Team managerial.Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages.CS operations - 1)Ensure

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