Senior Customer Service Representative

Cpl Resources

Join a leading motor industry client in Kildare as a Senior Customer Service Representative, focusing on superior customer engagement and service management.

Last checked on June 12, 2026. We may earn a commission when you click through.

Ideal for experienced professionals looking to advance their careers in customer service within the automotive sector.

✓ Direct engagement with customers ✓ Opportunity to upsell and enhance service offerings ✓ Onsite role in a reputable workshop

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Senior Customer Service Representative

Cpl Resources

Updated 1 month ago

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Naas On-site Full-Time

Ideal for experienced professionals looking to advance their careers in customer service within the automotive sector.

About this role

Join a leading motor industry client in Kildare as a Senior Customer Service Representative, focusing on superior customer engagement and service management.

About the Company

Cpl Resources is a prominent recruitment agency in Ireland, connecting talented individuals with top employers across various industries.

Key Highlights

✓ Primary customer contact for service scheduling
✓ Manage workshop capacity and confirm appointments
✓ Upsell products and services to enhance customer experience
✓ Coordinate CVRT bookings and maintain records
✓ Ensure timely communication and service excellence

💡 Honest Take: This role is perfect for those with a strong background in customer service and the motor industry, offering a dynamic work environment.

Pros

✓ Direct engagement with customers
✓ Opportunity to upsell and enhance service offerings
✓ Onsite role in a reputable workshop
✓ Potential for career advancement
✓ Stable employment in a growing industry

Cons

✗ May require flexibility in scheduling
✗ Customer service can be demanding
✗ Limited remote work opportunities
✗ Performance pressure to meet service targets
✗ Salary details not disclosed

Best For: This position is tailored for seasoned professionals eager to deliver high service standards in a workshop environment.

Watch Out: Be prepared for a fast-paced environment where managing customer expectations is crucial.

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What Customers Say

Feedback from previous employees highlights a supportive work environment but notes the challenges of managing customer expectations in a busy workshop.

Expert Review

The role of Senior Customer Service Representative is essential in maintaining customer satisfaction within the motor industry. Acting as the primary contact, you'll handle service schedules and ensure communication. This position demands strong organisational skills and the ability to upsell services effectively.

Your responsibilities will include planning service appointments, managing workshop capacity, and coordinating important bookings like CVRT. This role's dynamic nature means some flexibility in work hours may be needed, but it offers the chance to engage directly with customers and enhance their experience.

Cpl Resources is seeking a candidate who possesses exceptional customer service skills but also has a solid background in the motor industry. This combination is key to excelling in this position and providing the high standards expected in the workshop.

Overall, if you thrive in a customer-focused environment and have the necessary experience, this role could be a significant step in your career.