Customer Service Advisor

Midlothian Council

Join Midlothian Council as a Customer Service Advisor, providing high-quality support across various council functions in a dynamic environment.

Last checked on June 13, 2026. We may earn a commission when you click through.

If you're looking for a customer service role with a meaningful impact, this position at Midlothian Council could be a great fit.

✓ Engaging work with community interaction ✓ Supportive team environment ✓ Varied responsibilities across services

Customer Service Advisor

Midlothian Council

Updated 3 days ago

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You'll be redirected to uk.talent.com

Dalkeith

If you're looking for a customer service role with a meaningful impact, this position at Midlothian Council could be a great fit.

About this role

Join Midlothian Council as a Customer Service Advisor, providing high-quality support across various council functions in a dynamic environment.

About the Company

Midlothian Council is dedicated to delivering essential services to the community of Midlothian, focusing on customer satisfaction and service excellence.

Key Highlights

✓ Dynamic, fast-paced work environment
✓ Opportunity to support various council services
✓ Focus on high-quality customer service
✓ Engagement with diverse community needs
✓ Professional development opportunities

💡 Honest Take: This role is ideal for individuals who thrive in busy settings and are passionate about serving the community.

Pros

✓ Engaging work with community interaction
✓ Supportive team environment
✓ Varied responsibilities across services
✓ Potential for career growth
✓ Stable employment with a council

Cons

✗ Fast-paced environment may not suit everyone
✗ Potentially high-pressure situations
✗ Limited remote working options
✗ May require working with challenging cases
✗ Shift patterns may vary

Best For: This role is perfect for those with strong communication skills and a desire to make a positive impact in public service.

Watch Out: Be prepared for a busy environment that requires quick thinking and effective problem-solving skills.

Apply for this position →

You'll be redirected to uk.talent.com

Expert Review

In our assessment of the Customer Service Advisor role at Midlothian Council, we noted the emphasis on delivering exceptional support across multiple services. This position demands adaptability as you may handle inquiries related to Children & Families, Health & Social Care, among others.

The council's commitment to community service means that employees often face diverse challenges, which can be rewarding yet demanding. Those who thrive in fast-paced environments will likely excel here, while individuals seeking a more predictable role might struggle.

While the role offers the chance for professional development, it does require working closely with the public, which could involve managing difficult conversations. If you enjoy making a difference in people's lives, this role offers that opportunity, though it may come with its share of challenges.

Overall, if you are seeking a fulfilling career in customer service with the chance to engage with various community needs, consider applying for this position. For more details, visit the official listing on Talent.com.