L1 Support Engineer - Voice

HookZ.ai

HookZ India Private Limited is hiring a Junior L1 Voice Support Engineer with experience in SIP trunking and VoIP for a hybrid role in Chennai or Thanjavur.

Last checked on September 22, 2026. We may earn a commission when you click through.

✓ Good opportunity for freshers ✓ Hands-on experience in a growing field ✓ Hybrid work model provides flexibility

L1 Support Engineer - Voice

HookZ.ai

Updated 2 days ago

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Chennai Hybrid

This position is ideal for recent graduates or those with limited experience in voice technologies. While it offers valuable hands-on experience, the lack of salary transparency might deter some candidates.

About this role

HookZ India Private Limited is hiring a Junior L1 Voice Support Engineer with experience in SIP trunking and VoIP for a hybrid role in Chennai or Thanjavur.

About the Company

HookZ.ai specializes in technology solutions, focusing on voice and communication services.

Key Highlights

✓ Entry-level position suitable for fresh graduates
✓ Hands-on experience in SIP trunking and VoIP required
✓ Hybrid work format available
✓ Opportunities for growth in a tech-driven environment
✓ Work with a dynamic team in a growing company

💡 Honest Take: The role is a for those new to the tech industry, but be prepared for a steep learning curve in a fast-paced environment. The hybrid model may not suit everyone, especially those preferring fully remote roles.

Pros

✓ Good opportunity for freshers
✓ Hands-on experience in a growing field
✓ Hybrid work model provides flexibility
✓ Chance to work with experienced professionals
✓ Supportive company culture

Cons

✗ Salary not disclosed
✗ Entry-level position may have limited responsibilities
✗ Fast-paced environment may be challenging for some
✗ Location restricted to Chennai or Thanjavur
✗ Limited information on company growth prospects

Best For: Young professionals in Chennai or Thanjavur seeking practical experience in SIP and VoIP technologies.

Watch Out: Candidates should note that the role may involve rapidly changing tasks and expectations, which can be overwhelming for some.

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What Customers Say

Employees generally appreciate the learning opportunities but express concerns about unclear career progression.

Expert Review

This role at HookZ.ai is tailored for those entering the tech industry, particularly in voice technologies. The hybrid format allows employees some flexibility but could be a challenge for those who prefer a fully remote setup. Experience in SIP and VoIP is essential, which may limit applicants to those with specific educational backgrounds or internships.

Customer service skills will also be crucial, as the position involves direct support in voice technologies. Unlike larger firms, HookZ may not offer extensive onboarding, so be ready to learn independently. The lack of salary information is a notable drawback, as candidates may want clarity before committing to the role.

For those eager to build a career in technical support, this position provides a solid foundation. Just be prepared for the demands of a rapidly evolving workplace.