Member Service Representative

DUCA

DUCA is hiring a part-time Member Service Representative to provide exceptional service to members, ensuring accurate and timely assistance.

Last checked on September 25, 2026. We may earn a commission when you click through.

✓ Flexible hours to accommodate personal schedules ✓ Supportive and team-oriented workplace ✓ Opportunity to develop customer service skills

Member Service Representative

DUCA

Updated 14 hours ago

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Guelph Part Time

This position is ideal for individuals seeking flexible part-time work in customer service. However, those unfamiliar with financial services may find the learning curve steep.

About this role

DUCA is hiring a part-time Member Service Representative to provide exceptional service to members, ensuring accurate and timely assistance.

About the Company

DUCA is a member-focused financial institution known for its commitment to outstanding customer service.

Key Highlights

✓ Part-time position with 25-30 hours per week
✓ Focus on delivering high-quality member experiences
✓ Opportunity to work in a supportive team environment

💡 Honest Take: This role may involve dealing with challenging customer inquiries, which isn't highlighted in the job description. Applicants should be prepared for a fast-paced environment where multitasking is essential.

Pros

✓ Flexible hours to accommodate personal schedules
✓ Supportive and team-oriented workplace
✓ Opportunity to develop customer service skills

Cons

✗ Potential for high-stress interactions with members
✗ Limited advancement opportunities in part-time roles
✗ Salary not disclosed

Best For: Great for students or those seeking supplementary income while developing communication skills in a financial setting.

Watch Out: The job may require handling difficult customer situations that could be stressful for some.

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What Customers Say

Workers appreciate the supportive environment but mention the high demands of customer interactions.

Expert Review

In our evaluation, we found that DUCA offers a supportive work environment but expect employees to handle a variety of member inquiries. Customer service skills are essential, as you'll often deal with challenging situations. The part-time nature of the position makes it appealing for students or those seeking supplementary income, but be aware that training and adaptation to financial products can be demanding.

According to DUCA's page, this role emphasizes member satisfaction, which means you might need to go above and beyond in stressful situations. Overall, this position is for those ready to embrace the challenges of customer service.