Technical Coach

Clevr PH

Clevr PH seeks a Technical Coach with 2+ years experience in SaaS or ERP to provide coaching on FCR, AHT, CSAT, and resolution quality.

Last checked on September 8, 2026. We may earn a commission when you click through.

✓ Opportunity to coach and develop teams. ✓ Hybrid working arrangement offers flexibility. ✓ Focus on critical performance indicators.

Technical Coach

Clevr PH

Updated 10 hours ago

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Pasig City Hybrid

This position is ideal for experienced technical coaches who thrive in a performance-driven environment. However, those seeking a less demanding role may find the pressure on metrics overwhelming.

About this role

Clevr PH seeks a Technical Coach with 2+ years experience in SaaS or ERP to provide coaching on FCR, AHT, CSAT, and resolution quality.

About the Company

Clevr PH is a leading company in the software engineering sector, focusing on innovative solutions for businesses.

Key Highlights

✓ Hybrid work format with a blend of remote and in-office sessions.
✓ Requires knowledge of SQL and experience with ticketing systems.
✓ Focus on improving key performance metrics like FCR and CSAT.

💡 Honest Take: While the role offers flexibility, the expectations for performance metrics can be intense. New hires might find it challenging to meet the high standards set by the company. It's not just about coaching; it's about driving results.

Pros

✓ Opportunity to coach and develop teams.
✓ Hybrid working arrangement offers flexibility.
✓ Focus on critical performance indicators.

Cons

✗ High pressure to meet performance metrics.
✗ Requires advanced technical knowledge.
✗ Experience in specific ticketing systems is mandatory.

Best For: Professionals with at least 2 years of coaching experience in technical environments, especially in software or property tech.

Watch Out: Strong emphasis on performance metrics may lead to a high-pressure work environment.

Apply for this position →

You'll be redirected to ph.talent.com

Expert Review

Clevr PH's Technical Coach position is tailored for those with a rich background in SaaS or ERP, focusing on performance metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT). The role's hybrid work format allows for flexibility, appealing to many professionals today. However, potential candidates should be aware of the significant emphasis on meeting high performance standards.

This could lead to a stressful atmosphere for those not accustomed to working under pressure. Experience with SQL and ticketing systems like Salesforce or Zendesk is essential, which can limit the applicant pool. The company prides itself on fostering a culture of continuous improvement, but the reality is that the pressure to deliver results can overshadow the coaching aspect.

For those who thrive in a results-oriented environment, this could be a great fit, but it's not for everyone. while the opportunity to contribute to team development exists, candidates should seriously consider whether they can handle the intense focus on performance metrics. For more details, applicants can visit their official page at https://ph.talent.com/redirect?acquisition_sub_id=10101&bpid=7e094e54087f50df485ccfc7b0a434a1&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=635737001750431891&initiator=trabaho+sa+pabrika&is_gl=0&l=Manila&oapply=org_v2026-09&pc=9&pid=87ffd2cc7ea1&publisher=7c2b7e61c1&puid=fddadddddddbadd9fdddddd9addgdddgbddfadd99ddbdddgeddcadddeddfddd8ddd7addf9ed3ddde6dd9ge92bd9d3ee33beg3ce83beg3ee33defgdd9gdd8fdd83de83deacddgfdd73ded3de73ee33dea3deg3ee33ee33def3ee33ee33ee33ee33ee3&rdr=&sdb=0&search_id=9b2aeed598be04da9b875c1de9ee985b&source=RubikTech&testid=sonic&utm_campaign=marketing&utm_medium=api&utm_product=7c2b7e61c1.