Information Technology Service Management Analyst

Quess Corp Limited

This role involves overseeing ITIL-based service support and managing Unisys service delivery processes, focusing on improving service quality.

Last checked on September 12, 2026. We may earn a commission when you click through.

✓ Established company with a solid reputation ✓ Opportunities for career growth ✓ Focus on professional development

Information Technology Service Management Analyst

Quess Corp Limited

Updated 6 hours ago

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Bengaluru

This position is ideal for experienced IT service management professionals looking for a structured role within a reputable company. However, the lack of disclosed salary may deter some applicants seeking transparency.

About this role

This role involves overseeing ITIL-based service support and managing Unisys service delivery processes, focusing on improving service quality.

About the Company

Quess Corp Limited is a leading provider of workforce solutions, delivering innovative staffing and outsourcing services across various sectors.

Key Highlights

✓ Focus on ITIL-based service support
✓ Manage incident and change management processes
✓ Coordinate client-facing resources
✓ Aim to improve overall service quality
✓ Work in a collaborative team environment

💡 Honest Take: While the role promises a structured environment, be prepared for high expectations and the pressure to consistently improve service metrics. The emphasis on ITIL may require additional certifications or training.

Pros

✓ Established company with a solid reputation
✓ Opportunities for career growth
✓ Focus on professional development
✓ Collaborative work environment

Cons

✗ Salary not disclosed
✗ High performance expectations
✗ Potentially limited remote work options
✗ May require ongoing training or certifications

Best For: Individuals with a background in IT service management looking for opportunities in a reputable company in Bengaluru.

Watch Out: The lack of salary transparency may lead to uncertain expectations regarding compensation.

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What Customers Say

Employees appreciate the company's commitment to professional development but often mention high expectations and pressure in meeting service quality metrics.

Expert Review

This role at Quess Corp Limited is designed for those passionate about IT service management. The focus on ITIL processes indicates a structured approach to service delivery, which can be beneficial for professionals looking to refine their skills. However, the expectation for continuous improvement may place pressure on employees to meet specific metrics consistently.

Our editorial team found that while the company has a good reputation, the absence of salary disclosures can raise concerns for potential applicants. It's essential to weigh the benefits of working for a reputable company against the uncertainties around compensation. the role might require ongoing training to stay current with best practices in IT service management.

If you are considering this opportunity, ensure you are comfortable with the company's performance expectations and the potential for additional training requirements. For those who thrive under pressure and are eager to grow in their careers, this could be a strong fit.