Partner Support Specialist

Plenti

Plenti is looking for a Referrer Support Specialist to assist brokers and installers in navigating the loan process, ensuring professional and empathetic support.

Last checked on August 31, 2026. We may earn a commission when you click through.

✓ Opportunity to work in a growing fintech sector ✓ Focus on relationship-building with partners ✓ Dynamic work environment with varied daily tasks

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Partner Support Specialist

Plenti

Updated 15 days ago

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New South Wales

This position is ideal for individuals who excel in customer service and wish to work in a fintech environment. However, the lack of disclosed salary may deter some candidates from applying.

About this role

Plenti is looking for a Referrer Support Specialist to assist brokers and installers in navigating the loan process, ensuring professional and empathetic support.

About the Company

Plenti is a leading fintech company in Australia, specialising in personal loans and financial solutions.

Key Highlights

✓ Assist brokers and installers with loan inquiries
✓ Manage inbound communication via calls and emails
✓ Build strong relationships with referring partners
✓ Represent Plenti with professionalism and empathy
✓ Resolve issues efficiently to enhance partner experience

💡 Honest Take: While the role promises a supportive environment, loan process can be complex, and the pressure to maintain relationships might be higher than expected. Be prepared for the demands of quick problem resolution.

Pros

✓ Opportunity to work in a growing fintech sector
✓ Focus on relationship-building with partners
✓ Dynamic work environment with varied daily tasks

Cons

✗ Salary not disclosed
✗ Potentially high-pressure situation for quick resolutions
✗ Limited remote work options

Best For: Individuals with strong communication skills seeking a challenging role in customer support within a financial context.

Watch Out: Candidates should be aware of the fast-paced environment and the need to resolve issues quickly, which may lead to stress.

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You'll be redirected to au.talent.com

Expert Review

At Plenti, the role of Partner Support Specialist demands strong interpersonal skills and adaptability in a high-pressure setting. The company focuses on providing exceptional support to brokers and installers, but the lack of salary transparency can be a drawback for potential candidates. The job requires handling various inquiries, meaning you need to be well-versed in the loan process, which might be for newcomers.

while the position allows for building meaningful relationships with partners, the pressure to resolve issues swiftly can lead to a stressful work environment. Employees may find themselves juggling multiple tasks while ensuring that every interaction reflects Plenti's values of professionalism and empathy. This aspect is crucial, as maintaining trust and rapport is fundamental in the finance sector.

Lastly, Plenti's commitment to support is commendable, yet the absence of remote work options could limit flexibility for some candidates. Overall, this role suits those eager to dive into the fintech industry and excel in a customer-centric role, but it's essential to be prepared for the associated challenges.