Customer Experience Quality & Complaints Lead

Bayut

Bayut & dubizzle is hiring a Team Leader for Quality & Complaints, focusing on QA, coaching, and data-driven insights to enhance customer experience.

Last checked on September 11, 2026. We may earn a commission when you click through.

✓ Opportunity to lead a dynamic team. ✓ Focus on professional development and coaching. ✓ Impactful role in enhancing customer experience.

Customer Experience Quality & Complaints Lead

Bayut

Updated 11 hours ago

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United Arab Emirates

This position is ideal for experienced leaders in customer service looking to make a significant impact. However, the intense focus on data and quality metrics may not suit everyone.

About this role

Bayut & dubizzle is hiring a Team Leader for Quality & Complaints, focusing on QA, coaching, and data-driven insights to enhance customer experience.

About the Company

Bayut is a leading real estate platform in the UAE, providing users with comprehensive listings and insights into the property market.

Key Highlights

✓ Lead quality assurance and complaints handling.
✓ Coach team members for improved performance.
✓ Utilize data to identify and close quality gaps.
✓ Conduct audits across voice, chat, and email.
✓ Manage end-to-end escalation resolution.

💡 Honest Take: While the role offers great leadership opportunities, expect a high-pressure environment with demands on continuous improvement and data analysis. The focus on metrics may overshadow team morale at times.

Pros

✓ Opportunity to lead a dynamic team.
✓ Focus on professional development and coaching.
✓ Impactful role in enhancing customer experience.

Cons

✗ High-pressure environment with strict metrics.
✗ Limited information on salary and benefits.
✗ Potential for burnout due to workload.

Best For: Leaders in customer experience looking to advance their career in a fast-paced, quality-focused environment.

Watch Out: Expect a demanding workload with a strong emphasis on data metrics and performance evaluations.

Apply for this position →

You'll be redirected to ae.talent.com

Expert Review

Our editorial team found that this role at Bayut & dubizzle demands a leadership and analytical skills. Daily metrics and audits are a core part of the job, which might overwhelm those not accustomed to a data-driven environment. Customer feedback suggests that while the company fosters a culture of growth, the intensity of performance reviews can be challenging.

Coaching is prioritized, but high expectations can lead to stress among team members. For those who excel in high-pressure settings and enjoy working with data, this leadership position offers significant potential for career advancement. But be prepared to navigate the fine line between quality assurance and team morale, as the focus on results can sometimes overshadow individual contributions.

Overall, this role could be a professionals eager to influence customer satisfaction positively while managing a committed team. For more details, visit the official listing at Bayut's page.