Senior Clerk - Receptionist

UnitedHealth Group

Serve as the first point of contact for a home health agency, answering calls and assisting customers, physicians, and staff.

Last checked on September 10, 2026. We may earn a commission when you click through.

✓ Direct interaction with customers and healthcare professionals ✓ Opportunity to develop administrative skills ✓ Stable work environment in healthcare

Senior Clerk - Receptionist

UnitedHealth Group

Updated 3 days ago

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San Antonio

This position is ideal for seasoned administrative professionals who thrive in fast-paced environments. However, the lack of disclosed salary could be a deterrent for some applicants.

About this role

Serve as the first point of contact for a home health agency, answering calls and assisting customers, physicians, and staff.

About the Company

UnitedHealth Group is a leading healthcare company focused on providing innovative health solutions.

Key Highlights

✓ First point of contact at a home health agency
✓ Assist customers and healthcare professionals
✓ Quality assurance on referral processes
✓ Manage inbound and outbound calls

💡 Honest Take: This role can be demanding, with a high volume of calls and the need for quick problem-solving. Be prepared for potential stress during peak hours, which isn't always highlighted in the job listing.

Pros

✓ Direct interaction with customers and healthcare professionals
✓ Opportunity to develop administrative skills
✓ Stable work environment in healthcare

Cons

✗ Salary not disclosed
✗ Potentially high-stress environment
✗ Expect high call volumes

Best For: Individuals with strong communication skills and a background in office administration who enjoy direct customer interaction.

Watch Out: The job may involve managing a high volume of calls, which can lead to stress during busy periods.

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What Customers Say

Employees mention a supportive work environment but highlight the high demands during peak call times.

Expert Review

The role of Senior Clerk - Receptionist at UnitedHealth Group requires a strong grasp of customer service skills. You'll be the initial contact for patients and professionals alike, which provides make a difference in healthcare delivery. Expect to handle a diverse range of inquiries, which can be rewarding but also demanding.

Our editorial team found that this position about answering calls; it includes a significant quality assurance component. You'll need to ensure that referrals are processed accurately, which adds another layer of responsibility. This might be challenging for those not used to multitasking in a high-pressure environment.

the absence of salary information may leave candidates uncertain about compensation. While the company is reputable, some may prefer transparency on pay scales before applying. If you thrive under pressure and enjoy a role that keeps you on your toes, this could be a great fit, but if you’re looking for a predictable workload, it might not be ideal.