Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Coffee shop. Tasks: Establish methods to meet work schedules. Supervise and co-ordinate activities of staff who prepare and portion food. Train staff in job duties, sanitation and safety procedures. Ensure that food and service meet quality control standards. Address customers' complaints or concerns. Maintain records of stock, repairs, sales and wastage. Prepare and submit reports. Supervise and check assembly of trays. Establish work schedules. Supervision: 1 to 2 people. 3-4 people. 5-10 people. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Client focus. Flexibility. Team player. Initiative. Dependability. Employment terms options: Early morning. Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Morning. On call. Day. Weekend. Support for youths: Participates in a government or community program or initiative that supports youth employment. Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.