Job type: Freelance, part-time (12 hours per week) Location: Remote Job Structure: We are looking for someone who can be available ideally at the beginning and the end of the day for two days a week About the brand: Founded by fashion journalist and broadcaster Louise Roe, Sharland England creates beautiful, hand-crafted rattan furniture, ceramics, linens and glassware. Louise designs Sharland England’s collection with a nostalgic nod to a bygone, charming era of entertaining. Every item is handcrafted by experienced artisans around the world, from Italy and Portugal, to India, Java and Colombia. Named after her great-grandmother, who lived in Buenos Aires and was the consummate hostess, Sharland England blends informality with elegance, making home feel curated, layered, and warm. www.Sharland-England.com How will you make an impact? As Customer Service & Operations Associate, you will be the first point of contact for our customers looking for help placing or tracking their orders, styling their items, or opening a trade account with us. You will also work closely with representatives from our dropshipper partners to ensure customer satisfaction across all channels. We are looking for a team member who will uphold the values of the brand in their interactions with customers, and who can drive value for the business through forging relationships with key customers & long-term partners. The role: Customer Service You’ll be the first point of contact for retail and trade customer order queries, offering support via email and occasionally phone.You’ll be the day-to-day contact for our dropshipper partners for any issues relating to their orders or customers.You’ll take care of VIP customers, looking for ways we can go above and beyond in our service.You’ll represent the brand, aiming to grow brand love through your interactions with customers (both retail and trade).We’re always improving - you’ll help us identify ways to be more effective and provide better service.Operations Work closely with our warehouse to ensure all orders are shipped in a timely manner.Carry out backend order management, plus some order inputting as needed.Process customer returns in Shopify.Support in troubleshooting operational issues relating to shipping/carriers, and other related matters.Skills and values we are looking for: Excellent communication skills, both written and verbal.Customer service experience is helpful, but we are open to candidates who have worked in other careers with transferable skills.Proficiency with online platforms generally - CMS experience is desirable.Experience of using customer service management systems such as Gorgias or Zendesk are preferable but not essential.Confidence in basic Excel work is preferable.Self-motivated with a positive attitude and the ability to work independently.A passion for interiors and an interest in the homeware industry.As a small brand, we are nimble and growing; it’s an exciting time to join the team and grow with us.This role is remote. (Occasionally, we may hold team days in central London.) Enjoy a staff discount on products.Be part of a small team that works closely together and places importance on having a kind, collaborative, and constructive working environment.Salary dependent on role fit & experience. #J-18808-Ljbffr