Job Description: **Job Summary**Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire **highly motivated Customer Care Officers. **The ideal candidate would be performing the following responsibilities:**Customer Service & Inquiry Handling **- Respond to customer inquiries via phone, email, one-on-one interactions, etc.- Provide information about banking products, services, policies, and procedures.- Maintain a professional and positive attitude while assisting customers.**Cash Handling & Tellering Functions **- Process deposits, withdrawals, transfers, and payments accurately and efficiently.- Handle cash transactions, verify amounts, and ensure accurate record-keeping.- Reconcile daily transactions and balance cash drawers at the end of day.- Issue cheques, drafts, and other banking instruments.**Issue Resolution & Technical Support **- Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.- Resolve customer complaints promptly, ensuring a positive experience.- Investigate discrepancies, identify root causes, and implement solutions.- Assist customers with online and mobile banking issues, troubleshooting as needed.**Request & Transaction Processing **- Facilitate account opening, loan applications, and card issuance.- Assist with order placements, transaction tracking, and processing.**Customer Education & Cross-Selling **- Educate customers on product features and benefits.- Promote additional banking products and services, such as loans, savings plans, and investment options.- Recommend upgrades or complementary financial solutions to meet customer needs.**Records Management & Compliance **- Update and maintain accurate customer records in the banking database.- Document customer interactions, feedback, and resolutions.- Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.**Collaboration & Performance Metrics **- Work closely with other departments to ensure smooth issue resolution.- Meet service metrics such as response time, resolution rate, and customer satisfaction scores.- Contribute to process improvement initiatives and provide customer feedback to enhance services.**Continuous Improvement & Customer Experience**- Stay updated on banking policies, industry trends, and new financial products.- Strive to exceed customer expectations and build long-term relationships.- Ensure an empathetic and customer-focused approach in all interactions.Requirements: **Education Requirements:**- Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.- Applicants must be 27 years old as of last birthday.**Skills Requirements: **- Banking operations experience is an added advantage.- Strong numerical, problem-solving, and time-management skills.- High level of accountability, efficiency, and accuracy.- Proficiency in MS Office (Excel, Word, and Outlook).- Excellent communication, interpersonal, and customer service skills.- Integrity, professionalism, and a strong work ethic.**Location: Nationwide**Benefits: Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.