Customer Care Advisor - Health Insurance

AWP SERVICES SDN BHD

Join AWP Services as a Customer Care Advisor handling health insurance queries and claims in a dynamic team at Wisma UOA Centre, KLCC.

Last checked on September 1, 2026. We may earn a commission when you click through.

✓ Development of customer service skills ✓ Exposure to the health insurance industry ✓ Team-oriented work environment

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Customer Care Advisor - Health Insurance

AWP SERVICES SDN BHD

Updated 19 days ago

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Kuala Lumpur

This position is perfect for those looking to kickstart a career in health insurance and customer service. However, the shift work may deter individuals seeking a more stable schedule.

About this role

Join AWP Services as a Customer Care Advisor handling health insurance queries and claims in a dynamic team at Wisma UOA Centre, KLCC.

About the Company

AWP Services Sdn Bhd is a leading provider in the health insurance sector, offering comprehensive support for customers worldwide.

Key Highlights

✓ Rotating shifts to accommodate global customer needs
✓ Opportunities to work with a diverse team of specialists
✓ First point of contact for health insurance queries
✓ Claims coordination with brokers and medical providers
✓ Located at a prime business district in KLCC

💡 Honest Take: While the role offers valuable experience in customer service, the rotating shifts can be challenging for work-life balance. Expect a fast-paced environment with demanding customer interactions, which may not suit everyone.

Pros

✓ Development of customer service skills
✓ Exposure to the health insurance industry
✓ Team-oriented work environment
✓ Central location in KLCC

Cons

✗ Rotating shifts may disrupt personal life
✗ Potentially high-stress customer interactions
✗ Salary not disclosed
✗ Limited advancement opportunities in a small team

Best For: Individuals who thrive in dynamic work environments and are interested in health insurance customer support.

Watch Out: Be prepared for rotating shifts which might affect your personal schedule and work-life balance.

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What Customers Say

Employees report a supportive team environment but note the challenges of rotating shifts impacting work-life balance.

Expert Review

This role at AWP Services offers engage with customers on health insurance matters. The position demands quick thinking and effective communication, especially during peak hours. Expect to manage time-sensitive queries and claims, which can be stressful.

The work environment is collaborative, but the rotating shifts can be a double-edged sword. While it allows for flexible scheduling, it may lead to fatigue and affect personal commitments. The location in KLCC is a plus, providing easy access to amenities and transport.

In terms of growth, positions like these can lead to more specialized roles within the insurance sector, but advancement may be limited due to the team's size. Overall, this is a solid entry point for those eager to learn about customer service in health insurance but be ready to adapt to the demands of shift work.