AWS Connect & CX Engineer

Accenture

Accenture seeks a skilled service designer to lead AWS solution design for customer engagement projects in major Australian cities.

Last checked on June 26, 2026. We may earn a commission when you click through.

This position is ideal for those with a AWS background looking to influence customer experience in a large organisation. However, the requirement for strong automation experience may deter less experienced candidates.

✓ Opportunity to work with cutting-edge technology ✓ Diverse project locations across Australia ✓ Strong emphasis on customer experience enhancement

AWS Connect & CX Engineer

Accenture

Updated 6 days ago

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New South Wales

About this role

Accenture seeks a skilled service designer to lead AWS solution design for customer engagement projects in major Australian cities.

About the Company

Accenture is a global professional services company specialising in technology and consulting.

Key Highlights

✓ Lead AWS solution design for customer experience projects
✓ Focus on automation and customer engagement tools
✓ Work across major Australian cities: Melbourne, Sydney, Canberra

💡 Honest Take: This role suits experienced professionals keen on innovative cloud solutions in customer engagement.

Pros

✓ Opportunity to work with cutting-edge technology
✓ Diverse project locations across Australia
✓ Strong emphasis on customer experience enhancement

Cons

✗ Remote work not an option
✗ High expectations for AWS and automation expertise
✗ Competitive field may limit opportunities for entry-level candidates

Best For: Ideal for individuals aiming to drive innovation in customer experience through technology.

Watch Out: Candidates should be prepared for a competitive selection process due to the high skill requirements.

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What Customers Say

Employees praise Accenture for its innovative environment but cite high expectations and competitive pressures.

Expert Review

The role of AWS Connect & CX Engineer at Accenture offers a unique chance to lead transformative customer experience projects. With a focus on automation and AWS solutions, applicants need to possess a strong technical background. The position spans major Australian cities, enhancing work flexibility but limiting remote options.

While the opportunity to shape customer engagement strategies is appealing, the requirement for extensive AWS knowledge may exclude less experienced candidates. It's crucial for applicants to demonstrate proven experience in customer engagement tools to meet Accenture's standards.

Accenture is known for its innovative approach and commitment to technology to enhance customer interactions. This role could be particularly rewarding for those eager to work on diverse projects that impact customer experience across various sectors. However, the competitive nature of the field means that only the most qualified candidates will likely secure this position.