Customer Service Representative

Majid Al Futtaim (MAF)

Majid Al Futtaim seeks Customer Service Representatives for its Guest Services team in Dubai, preferring candidates with 1-2 years of experience in customer service, retail, or hospitality.

Last checked on June 22, 2026. We may earn a commission when you click through.

The Customer Service Representative position at Majid Al Futtaim offers a solid entry point into the retail industry.

✓ Reputable company with a strong brand ✓ Exposure to a variety of customer interactions ✓ Good starting point for career development

Customer Service Representative

Majid Al Futtaim (MAF)

Updated 15 days ago

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Dubai

The Customer Service Representative position at Majid Al Futtaim offers a solid entry point into the retail industry.

About this role

Majid Al Futtaim seeks Customer Service Representatives for its Guest Services team in Dubai, preferring candidates with 1-2 years of experience in customer service, retail, or hospitality.

About the Company

Majid Al Futtaim is a leading retail and leisure conglomerate in the Middle East, known for its various shopping malls and entertainment ventures.

Key Highlights

✓ Dynamic work environment in a reputable company
✓ Opportunity to enhance customer service skills
✓ Engagement with diverse clientele
✓ Full-time position with growth potential

💡 Honest Take: This role is ideal for those looking to start or advance their careers in customer service within a well-established company.

Pros

✓ Reputable company with a strong brand
✓ Exposure to a variety of customer interactions
✓ Good starting point for career development
✓ Full-time employment with potential benefits

Cons

✗ Preference for candidates with prior experience
✗ High-pressure environment during peak times
✗ Limited salary information available
✗ Not suitable for remote work

Best For: This position is tailored for entry-level candidates with a passion for customer service and a desire to grow in the retail sector.

Watch Out: Candidates should be prepared for a fast-paced environment, especially during busy shopping seasons.

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What Customers Say

Employees appreciate the supportive work culture but mention the high-pressure nature during peak times.

Expert Review

This role at Majid Al Futtaim provides engage with a diverse customer base in one of Dubai's leading companies. With a focus on guest services, employees are expected to manage customer inquiries and resolve issues efficiently. The company is well-regarded in the region, offering a supportive environment for those new to the industry.

With an emphasis on customer satisfaction, representatives can expect to develop valuable skills that enhance their career prospects. The position is full-time, allowing for a consistent work schedule, which is beneficial for those looking for stability in their employment.

However, potential candidates should note that prior experience in customer service, retail, or hospitality is preferred. This could limit opportunities for those without relevant backgrounds. the role requires individuals to thrive under pressure, especially during peak shopping seasons, which may not suit everyone.

For those ready to take on challenges and eager to learn, this could be a great stepping stone in their career. More details about the job can be found on their official page at Majid Al Futtaim's talent page.