Remote Customer Service Manager

Ashdown Group

A growing organisation in Teddington seeks an experienced Customer Service Manager to oversee a team handling client onboarding, complaints, and compliance.

Last checked on July 4, 2026. We may earn a commission when you click through.

A promising position for experienced managers looking to lead a remote team in a supportive environment.

✓ Remote working flexibility. ✓ Leadership opportunity in a growing firm. ✓ Focus on client satisfaction and compliance.

Remote Customer Service Manager

Ashdown Group

Updated 1 day ago

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Brighton Remote

A promising position for experienced managers looking to lead a remote team in a supportive environment.

About this role

A growing organisation in Teddington seeks an experienced Customer Service Manager to oversee a team handling client onboarding, complaints, and compliance.

About the Company

The Ashdown Group is a dynamic organisation focused on delivering exceptional customer service solutions.

Key Highlights

✓ Manage a team of Advisors remotely.
✓ Focus on new client onboarding and complaint resolution.
✓ Work within a growing organisation in the housing sector.
✓ Contribute to compliance and quality assurance efforts.

💡 Honest Take: This role is ideal for seasoned customer service professionals looking for a remote opportunity, but may not suit those seeking office-based interaction.

Pros

✓ Remote working flexibility.
✓ Leadership opportunity in a growing firm.
✓ Focus on client satisfaction and compliance.
✓ Potential for professional development.

Cons

✗ Limited information on salary and benefits.
✗ May involve high-pressure situations with complaints.
✗ Requires strong management skills.

Best For: Ideal for those with a background in customer service management, particularly in the housing sector.

Watch Out: Candidates should be prepared for a fast-paced environment and the challenges of managing a remote team.

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What Customers Say

Feedback from current and former employees highlights a supportive work culture but notes the challenges of remote management.

Expert Review

This position offers an exciting chance to manage a remote team focused on customer service excellence. With a strong emphasis on onboarding and compliance, the role requires a proactive leader. The organisation is based in Teddington, allowing for a blend of local insight and remote operations.

Leadership skills are essential as you'll be guiding Advisors through daily challenges, particularly in handling client complaints. This role's focus on customer satisfaction is critical in the housing sector, where timely resolutions can significantly impact client relationships.

While the opportunity is appealing, potential applicants should consider the lack of disclosed salary information, which can make financial planning difficult. The fast-paced nature of the job may not be suitable for everyone, especially those preferring a more stable work environment. According to the Ashdown Group's page, this role presents a significant chance for growth and influence in customer service management.

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