About the Role We are looking for a proactive, well-spoken, and tech-savvy individual to join our growing team as a Client Services Coordinator. This role involves speaking with customers, following up with inquiries, processing applications, keeping records updated, and assisting with day-to-day administrative and operational tasks. The ideal candidate is someone who learns quickly, communicates professionally, takes initiative, and enjoys working with people. Key Responsibilities Speak with customers and assist them throughout the application process Follow up with leads and existing customers professionally Process applications and maintain accurate records Assist with tracking customer accounts and related information Keep internal systems and documentation organized and up to date Support daily administrative and operational tasks Coordinate with team members to ensure smooth workflows Provide excellent customer service and communication Requirements Excellent spoken and written English Strong communication and interpersonal skills Professional and friendly phone manner Tech-savvy and comfortable learning new systems quickly Strong organizational skills and attention to detail Ability to take initiative and work independently Positive attitude and willingness to learn Ability to work EST timezones - this is a full EST based role Nice to Have Previous experience in administration, customer service, operations, or a client-facing role Experience working with customers over phone and email Familiarity with CRM or administrative systems