BPO Director

NTT DATA

Join NTT DATA as a BPO Director, leading strategy and operational excellence while enhancing customer experience across multiple locations.

Last checked on June 20, 2026. We may earn a commission when you click through.

The BPO Director role at NTT DATA is ideal for seasoned leaders looking to make a substantial impact in a dynamic environment. However, it demands a high level of dedication and expertise.

✓ Opportunity to influence strategy and performance ✓ Engaging work in a fast-paced setting ✓ Comprehensive company benefits package

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BPO Director

NTT DATA

Updated 2 months ago

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Lincoln Hybrid Full-Time

The BPO Director role at NTT DATA is ideal for seasoned leaders looking to make a substantial impact in a dynamic environment. However, it demands a high level of dedication and expertise.

About this role

Join NTT DATA as a BPO Director, leading strategy and operational excellence while enhancing customer experience across multiple locations.

About the Company

NTT DATA is a global IT service provider dedicated to innovation and growth, fostering an inclusive and adaptable work environment.

Key Highlights

✓ Lead strategy and performance across BPO partnerships
✓ Drive exceptional customer experiences
✓ Ensure operational efficiency across diverse locations
✓ High-impact leadership role in a fast-paced environment
✓ Must reside in the continental United States

💡 Honest Take: This position offers significant leadership responsibilities but requires a strong commitment to operational excellence and customer focus.

Pros

✓ Opportunity to influence strategy and performance
✓ Engaging work in a fast-paced setting
✓ Comprehensive company benefits package
✓ Strong focus on customer experience
✓ Inclusive and innovative company culture

Cons

✗ High-pressure leadership responsibilities
✗ Requires extensive experience in BPO management
✗ Must be located in the continental US
✗ Fast-paced environment may not suit everyone
✗ Potential for significant travel between sites

Best For: Ideal for those with a proven track record in operational excellence looking to drive performance across multiple locations.

Watch Out: Be prepared for a demanding role that requires balancing multiple responsibilities and maintaining high standards of customer service.

Apply for this position →

You'll be redirected to nttdata.eightfold.ai

What Customers Say

Current employees appreciate the company's commitment to innovation and inclusivity, though some note the high-pressure nature of leadership roles.

Expert Review

The BPO Director position at NTT DATA emphasizes a blend of strategic leadership and operational efficiency. This role is pivotal in shaping customer interactions and enhancing the overall service experience. Candidates should expect to manage relationships with BPO partners and drive initiatives that support performance improvement across diverse locations.

Operational excellence is crucial in this role, as the director will oversee performance metrics and ensure that customer satisfaction remains a top priority. This position demands a strong data-driven approach, often requiring leaders to analyze complex datasets to inform decision-making. The company emphasizes a culture of innovation, making it essential for leaders to be adaptable and forward-thinking.

While the benefits package includes medical, dental, and vision insurance, as well as a 401k plan with company match, the role's high demands may not appeal to everyone. It suits those who thrive in fast-paced environments and are prepared for the challenges of leading a team across various geographies. The official job listing on NTT DATA's site provides additional details on expectations and requirements.